Acquiring and retaining a qualified work force are among the most significant tasks facing HSO/HS management.

 

  1. Acquiring and retaining a qualified work force are among the most significant tasks facing HSO/HS management.

 

  1. True
  2. False

 

  1. Budgets are among the most common methods of control.

 

  1. True
  2. False

 

  1. A process by which managers analyze situations and make decisions that cause organizational results to be more like those desired is:

 

  1. problem solving
  2. reasoning
  3. implementing
  4. selecting
  5. Anticipating and preventing problems, or solving them when prevention fails, are traditional and essential management tasks.

 

  1. True
  2. False

 

  1. Managers do not need to understand the whole range of analytical techniques available as they make decisions about allocating resources, using resources, and improving processes, if they have staff who understands the different techniques.
  2. True
  3. False

 

  1. There are different types of decisions managers make, most are:
  2. ends-means
  3. administrative-operational
  4. nonprogrammable-programmable
  5. all the above

 

 

  1. Conditions that initiate problem solving are deviation, crisis, opportunity or threat, and improvement.

 

  1. True
  2. False

 

  1. This system improves access to information and facilitates communication among providers and team members, contributes to reduced costs, and enhances competitive positions:
  2. competitive systems
  3. communication systems
  4. information systems
  5. provider systems

 

  1. Control is typically last in the list of management functions.
  2. True
  3. False

 

  1. This puts what is learned during the definition stage into a brief description of the problem solved.
  2. problem solving
  3. strategizing
  4. problem statement
  5. assumptions
  6. none of the above

 

  1. This type of problem-solving identifies and corrects previous causes of deviation from desired results:
  2. prospective problem solving
  3. concurrent problem solving
  4. retrospective problem solving
  5. all of the above
  6. none of the above

 

  1. A condition of problem solving that is retrospective and occurs when actual and desired results differ is consider what?
  2. opportunity
  3. deviation
  4. threat
  5. improvement
  6. crisis

 

  1. The stage in problem recognition where managers become aware that something is wrong but cannot fully and clearly describe is known as what?
  2. categorization
  3. diagnosis
  4. gestation/latency
  5. analysis
  6. none of the above

 

  1. Administrative-operational decisions made by senior executives significantly affects the HSO/HS and have major implications for resource allocation and utilization.
    1. TRUE
    2. FALSE

 

  1. Making assumptions is necessary for all problem solving.
    1. TRUE
    2. FALSE

 

  1. Programmable decisions are novel, unstructured, and significant (ex: expanding facilities, add, close, or share services, restructure of the organization).
    1. TRUE
    2. FALSE

 

  1. Group problem solving raises overhead costs considerable, yet provides better quality solutions.
    1. TRUE
    2. FALSE

 

  1. This type of communication involves passing information from superiors to subordinates through verbal orders, one-to-one instructions, speeches to employee groups, or meetings.
    1. upward flow
    2. horizontal flow
    3. downward flow
    4. diagonal flow
    5. none of the above

 

 

  1. This source of power used in leading is based on the ability to punish people or prevent them from obtaining desired rewards.
    1. legitimate power
    2. expert power
    3. information power
    4. coercive power
    5. referent power

 

  1. Which type of leading is more likely to be practiced in organizations and systems by senior-level managers, where managers are more focused on creating change than on exchanges?
    1. transactional leading
    2. transformational leading
    3. autocratic leading
    4. participative leading
    5. laissez-faire leading

 

  1. All problem solving involves decision making, but not all decision making involves problem solving.
    1. TRUE
    2. FALSE

 

  1. Intra-organizational communication only flows downward and upward.
    1. True
    2. False

 

  1. Effectively directing others in organizations depends on ability of managers to lead, motivate, and communicate with those they direct.
    1. True
    2. False

 

  1. A crucial concept in effectively managing and leading is:
    1. motivation
    2. values
    3. policies
    4. procedures

 

  1. Managers must be concerned with two types of communication: internal to the organization or system, and external with stakeholders.
    1. True
    2. False

 

  1. The best known type of output control is known as:
  2. Feedback control
  3. Input utilization
  4. Conversion process
  5. Monitoring points
  6. None of the above

 

  1. When the evaluation of information from the points of inputs, process, and outputs indicates that standards and expectations are met, intervention is unnecessary, and activity continues this is part of which loop of the control model?
  2. Positive control loop
  3. Required change control loop
  4. Acceptance control loop
  5. In control loop

 

  1. Control collects and monitors information at which of the following points?
    1. input utilization
    2. conversion process
    3. outputs
    4. all of the above
    5. none of the above

 

  1. One of the broad categories of IS (information systems) in HSOs/HSs that supports administrative operations, managerial planning, resource allocation, and control activities are:
    1. clinical systems
    2. medical systems
    3. administrative and financial systems
    4. all of the above
    5. none of the above

 

 

  1. Anticipating and preventing problems, or solving them when prevention fails, are traditional and essential management tasks.
    1. True
    2. False

 

 

 

 

  1. What are two important steps in decision-making?
    1. identifying and evaluating activities, choosing alternatives
    2. planning and evaluating activities
    3. choosing alternatives and strategizing
    4. problem solving and choosing alternatives
    5. none of the above

 

  1. Among the most important attributes affecting problem-solving are the decision-maker’s knowledge, experience, and judgment.
    1. TRUE
    2. FALSE

 

  1. Problems may be characterized as unstructured, structured, complex or simple, major or minor, and urgent or non-urgent.
    1. TRUE
    2. FALSE

 

  1. Leading is influencing others to understand and agree about what needs to be done in order to achieve the mission and objectives established for the HSO/HS.
  2. True
  3. False

 

  1. A transactional leader is more focused on creating change than on exchanges.
  2. True
  3. False

 

  1. All managers have some degree of legitimate power.
  2. True
  3. False

 

  1. In this content perspective theory, people focus first on needs that are satisfied in more concrete ways; then they focus on needs that are satisfied more abstractly. This theory is known as:
  2. Maslow’s Hierarchy of Needs
  3. Alderfer’s ERG Theory
  4. Herzberg’s Two Factor Theory
  5. Adam’s Equity Theory
  6. Vroom’s Expectancy Model

 

  1. Motivation is simple because mechanisms that induce behavior include very complicated and individualized needs, wants, and desires that are shaped affected, and satisfied in different ways.
  2. True
  3. False

 

  1. Which motivation perspective suggests that people learn their needs through life experiences, they are not born with them?
  2. Adam’s Equity Model
  3. Vroom’s Expectancy Model
  4. Herzberg’s Two-Factor Model
  5. McClelland’s Learned Needs Theory
  6. Maslow’s Hierarchy of Needs

 

  1. The three components of the expectancy theory are expectancy, instrumentality, and valence that can be combined into an equation to express the motivation to work
  2. True
  3. False

 

  1. What are the three processes by which human motivation occurs:
    1. is driven by unsatisfied or unmet needs;
    2. results in goal-directed behavior;
    3. is influenced by factors that may be internal or external to the person experiencing motivation
    4. all of the above

 

  1. Senior-level managers have the power to influence or lead because they have formal authority.
  2. True
  3. False

 

  1. This type of power depends on the leader’s (or manager’s) having access to vital information and some degree of control over its distribution.
  2. Information power
  3. Ecological power
  4. Expert power
  5. Coercive power
  6. Reward power

 

  1. The most effective way to determine whether messages are received as intended is through feedback.
    1. True
    2. False

 

  1. What is an example of a control-like activity?
    1. Quality control
    2. Infection control
    3. Utilization review
    4. Performance improvement
    5. All of the above

 

  1. The organization’s income statement shows which of the following information?
    1. Revenue and expenditures for 1-year including profit
    2. Current ad fixed assets and its liabilities and equity
    3. Cash flow dividends
    4. None of the above

 

  1. What is one of the purposes of budgeting?
    1. Financial ratio
    2. Activity-based costing
    3. Numerical expressions of plan
    4. None of the above

 

  1. This type of assumption are conclusions and biases that decision makers bring to the problem. This assumption is known as?
    1. Personal assumptions
    2. Problem-centered assumptions
    3. Structural assumptions
    4. None of the above

 

  1. Encoding means interpreting the works and symbols in the message and involves the receiver’s perceptual assessment.
    1. True
    2. False

 

  1. When two people report to a superior, who reports to another shows which type of communication network?
    1. Wheel pattern
    2. Circle pattern
    3. All-channel network
    4. Chain network
    5. Y pattern (inverted)

 

  1. Boundary spanning is another name for the process through which an organization’s managers communicate with external stakeholders.
    1. True
    2. False

 

  1. Emotional intelligence, according to Goleman, is essential to a leader’s effectiveness.
    1. True
    2. False

 

  1. Diagonal flow of communication is useful for committees, task forces, and cross-functional project teams.
    1. True
    2. False

 

  1. The content perspective of motivation focuses on what motivates behavior.
    1. True
    2. False

 

  1. What are two broad categories of IS (information systems)?
    1. Administrative and financial systems
    2. Clinical and medical systems
    3. LANs & WANs
    4. Both A & B
    5. None of the above

 

  1. The two most important financial statements that an HSO/HS uses are?
    1. Cash flow statement
    2. Income statement
    3. Balance sheet
    4. Both B and C
    5. None of the aboe
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