Develop a 34-page report on how conflict can affect an organization. Describe reasons for conflict and explain the role of both functional and dysfunctional conflict in institutional change. Recommend strategies for resolving both functional and dysfunctional conflict.
Institutional conflict can be viewed as either functional or dysfunctional. From the functional perspective, conflict can be seen as productive because it causes members of the institution to learn, improve, and develop creativity and problem solving skills. On the other hand, conflict can be seen as dysfunctional to the degree that it threatens the structure and stability of an institution and to the degree that it stifles creativity and change. Managed properly, conflict can cause people and the institution to grow and improve.
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.
The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.
The following e-books or articles from the University Library are linked directly in this course:
A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the COM-FP3700 Conflict Resolution Library Guide to help direct your research.
Suppose you work in an organization that seems to experience a great deal of conflict between individuals and between departments. The director of your department has asked you to draft a report he can use to brief his colleagues in executive leadership on institutional conflict and how it can affect an organization. Part of the report needs to offer recommendations on how to resolve conflict.
Search the Capella library and the Internet for scholarly or professional articles that address institutional conflict and institutional change. You will need at least 3 articles or resources to use in this assessment.
Complete the following:
Format this assessment as a professional report. Use appropriate headings and support your statements with the resources you located. Follow APA guidelines for your in-text citations and references.
| CRITERIA | DISTINGUISHED | |||
|---|---|---|---|---|
| Describe reasons for conflict within an institution or organization. | Describes reasons for conflict within an institution or organization and considers how individual perceptions can contribute to institutional conflict. | |||
| Explain the role of functional conflict in institutional change. | Explains the role and benefits of functional conflict in institutional change. | |||
| Explain the role of dysfunctional conflict in institutional change. | Explains the role of dysfunctional conflict in institutional change and considers how it affects motivation and commitment. | |||
| Recommend a conflict resolution strategy for functional conflict. | Recommends a conflict resolution strategy for functional conflict and explains how the strategy supports institutional change. | |||
| Recommend a conflict resolution strategy for dysfunctional conflict. | Recommends a conflict resolution strategy for dysfunctional conflict and considers the consequences of failing to resolve dysfunctional conflict. | |||
| Write coherently to support a central idea in appropriate format with correct grammar, usage, and mechanics. | Writing is coherent, using evidence to support a central idea in a consistently appropriate format with correct grammar, usage, and mechanics. |
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