Activity: Case Analysis applying Human Motivation Theory

MBA 611 Activity: Applying Concepts of Human Motivation Theory

Adapted from Daft’s Leadership Development: Case for Analysis

Julie McCoy: Intrinsic v. Extrinsic Motivators

Dana Ericson, the head of HR for Shady Palms, Inc., was amused by the conversation drifting over the planter that separated the two booths in the employee cafeteria. She recognized the voices on the other side as those of Eric Falk, Greg Holden, and Isaac Johnson. The three were involved in a heated discussion about the opening of the NFL season one week away and the continued holdout of the local team’s star quarterback.

“Hey, if he can hold out for a $30 million dollar contract, I say more power to him. He’s worth it,” Isaac announced “I say …”

“The guy already has millions,” Eric cut in. “He got it last year as a rookie, for heaven’s sake. He’s a selfish jerk. His selfishness is making everyone, the fans, the owner, probably the other players, angry.”

“Yeah, and what about those other players who have been there, winning games for us for years?” Greg asked. “They get us in the playoffs year after year, and then here comes this guy who’s been there one season, one season, and he’s going to get millions or he won’t play. Well, that really breaks my heart.”

“Just be glad that Julie McCoy knows nothing about professional football or that you can make demands like that, or she’ll hit up this company,” Eric remarked, breaking the tension at the table by making everyone laugh.

On the other side of the planter, Dana Ericson was not laughing.

Julie McCoy followed a life-long desire to emigrate to the United States. Dana was part of the team that had lured Julie from U.S. rival Sunny Palms to take a sales position with Shady Palms. Capturing Julie was considered a real coup in the world of palm tree farming. Long considered the biggest players in the industry, the companies farmed palm trees, distributed them, and held large contracts with real estate development firms throughout the U.S. and Caribbean. Shady Palms’ values the cultural understanding Julie has of the Caribbean marketplace, and her existing relationships to build upon.

To capture such a high-profile salesperson, Dana was the first to admit the company had given in more than usual on wage and other job perks. Julie had skipped the regular salary in order to receive straight commissions on sales—an arrangement that had been made by her previous employer. The arrangement was unusual but, the team thought, a necessary step in luring Julie away from Sunny Palms. In addition, as a native of Bermuda with the habit of driving on the left-hand side of the road, Julie’s unfamiliarity with American driving conditions, particularly in congested metropolitan areas, resulted in the unusual arrangement of allowing her office assistant to also serve as a driver on various occasions, particularly when she was out of town. While working in the company headquarters, however, she took the Brightline to work and made use of Tri-Rail or shared rides. Still, there was a rumble of discontent among employees about Princess Julie and royal treatment.

“Her sales are a huge percentage and she’s made a tremendous difference in the year since her arrival. She really is worth the trouble,” Dana told company vice president Kirk Lewis. “But she has come to me to suggest raising her commission—substantially—and I just don’t know. But I think you and I and the executive team need to discuss this.”

“I agree,” he said. “I think they will bend within reason. … ”

“But the problem here, I believe, will be the reaction of other employees,” Dana said. “I hear a lot about Princess Julie and royal treatment, and comparisons to how those who have put in the years here are not getting the same respect as the rookie, to borrow a sports analogy. So the question is, do we give in or stand firm?”

“Knowing she can always move over to Sunny Palms” Kirk added. “There’s a risk either way, so we have to explore our options before we bring all of the parties together to hash this thing out.”

Questions

  1. What theories of motivation help explain Julie’s demands and the reactions of other employees to those demands?
  2. What options can you think of for handling Julie’s demand for even higher commissions? Which option would you choose? Why?
  3. How might Dana Ericson in HR deal with employee morale in light of the extremely high pay demanded by a star salesperson?

 


Get 20% Discount on This Paper
Pages (550 words)
Approximate price: -

Try it now!

Get 20% Discount on This Paper

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Ace Writing Center has stood as the world’s leading custom essay writing services providers. Once you enter all the details in the order form under the place order button, the rest is up to us.

Essays

Essay Writing Services

At Ace Writing Center, Nowadays, students normally have extremely busy schedules. You will note that some of them have to take on some evening or weekend jobs in order to get some income that can help them to sustain in college or in the university. This can deny them a chance to write all the essays given. Others usually get bombarded with a lot of work by their lecturers. This can still delay such students from working on all their essays. However, some of them usually try to work on all these essays but end up delivering their work late. This can prevent them from graduating since most lecturers are strict on deadlines. If you want to write a business essay, the wise way is to hire an outstanding essay writing service like us, so that you can get the best results. If you are keen, you will note that many companies usually overcharge their customers. Some of them are there only to make money. And in reality, they really don’t care to build a long term commitment with students. You should not choose such companies. You should take your time and choose a reliable company to work with. Ace Writing Center is the ultimate solution for you. We have been offering our writing service for more than 7 years. This is a clear indication that you will get quality essay writing service. We have a wide range of writers who can work on any business essay that you might have. We believe in doing extensive research so that we can provide quality work to all our clients. .

Admissions

Admission and Business Papers

Have you ever had to write an admission essay for college? The majority of students face the same issues when applying to a university or college and many in such situations decide they need professional help to cope with this matter. They get in a situation when the deadline keeps coming closer but lack motivation to start because they are just not sure if their writing skills are strong enough. We have a solution for you! Ace Writing Center is the best admission essay writing service with a large professional team and years of experience in providing high-quality papers to students of all levels and faculties. The mission of our team is to help students make their dreams of entering a good college come true and that’s what we offer!.

Editing

Editing and Proofreading

Sometimes all the words for your paper just flow out of your mind and into your fingers. You type quickly at your keyboard and there they are, your beautiful words right there on the screen. But you have no idea how to polish it up. You may be wishing there was a paper writing service that offered this type of writing service. Look no more! Here at Ace Writing Center, we offer you an editing and proofreading option that you can't find anywhere else..

Coursework

College Essay Writing

In case you are familiar Ace Writing Center, you know the way to distinguish a better company from a cheap one exactly. First of all, poor service website does not have a sufficient support. We think support team is an essential part of success; it has to answer all clients’ questions and be a connecting link between clients and their writers. On our web-service you will get answers about anything you need and your writer will receive all your instructions, assignments and requirements exactly and swiftly. A writing service that we run has got a flexible pricing system that will save you from senseless wastes and many bonus systems that let you sparing money for something important for you.