Saudi Electronic University Continuing the Performance Management Process Paper
Description
For five years, Reham has worked as a Printing Manager for a Saudi Print Shop. During this time, the organization has grown to be a 24/7 operation, employing 75 employees. Saudi Print Shop is located in a large city, and customers often complain of having to travel 20-30 miles to submit and pick-up orders. The owner has decided he will open a second shop on the opposite side of the city. Until this point, the owner and management team has run operations without a performance management process. The owner recognizes a performance management process is highly needed to sustain growth. He has given Reham the duty of developing a performance management process.
Thoroughly evaluate and develop the following five elements of a performance management process:
1. In the context of Saudi Print Shop, critically evaluate the availability of any prerequisites to implementing a performance management process.
2. Discuss your plans for developing formal job descriptions for the employees at the second print shop.
3. Explain key features of developing performance plans for the employees. Provide examples of factors you would consider in developing a plan for customer service personnel (who are employed by the shop).
4. In the context of Saudi Print Shop, create three results-oriented performance standards for all employees. How will you measure each performance standard?
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1
This Is Your Title: It Should Be Descriptive but Succinct
Your Name
Department of ABC, University of Wisconsin – Whitewater
ABC 101: Course Name
Professor (or Dr.) Firstname Lastname
Date
2
This Is Your Title: It Should Be Descriptive but Succinct
This is your introduction and thesis paragraph. The introduction should be about five or
six sentences and provide some background or context for your topic. Limit the use of “I” and
“you” in academic writing, though they are both used in this directions / template document.
When appropriate, include recent events relating to the topic. For example, if you are writing
about cyber warfare, you might mention Russia using cyber-attacks to influence the 2016 US
presidential election. Your thesis should be one sentence and outline the main points of the
paper. Readers should know from your thesis exactly what to expect from your paper. If you
need help writing a thesis, check out Kibin’s Thesis Generator for argumentative or compare and
contrast essays.
Literature Review or Background (This is a Level 1 Heading)
Summarize and quote the important research on this topic that has gone before you.
Define subject-specific vocabulary or related theory. Usually, you want to look at books for
background. You might want to use your textbook or an encyclopedia to find the names of
researchers or theories that are important to the topic, then, search for those names on UWW
Library’s homepage search tool, Research@UWW. Search Research@UWW for keywords of
your topic (example: cyber warfare or cyber attack) to find related articles and books. Need help?
Ask a Librarian.
This is a Level 2 Heading if Needed
Let’s talk about in-text citation. Anytime you summarize what someone else has said,
you must always include the author’s last name and year either in the text narration (see next
paragraph) or in parentheses at the end. Most in-text citations should look something like this,
with the period after the parentheses (Ramirez, 2017). If you include any direct quotes from
3
someone else, include the author’s last name, year, and page number in parentheses at the end.
“Here is an example” (Ramirez, 2017, p. 26). If a work has three or more authors, the in-text
citation includes only the first author’s last name and then “et al,” like this: (Stein et al., 2019).
If you would rather not have so many parentheses breaking up the flow of your text, you
can also work the in-text citation into what you are writing. For example, you can explain in your
narration how Pavlov et al. (2019, p. 5) are known for their research into classical conditioning
with animals, while Skinner & Ferster (1957) studied reinforcement of behavior in children.
The purpose of in-text citations is so your reader can find the correct source in your
References, so if you include any authors or titles in-text, they absolutely must match up with a
corresponding citation in your References. No “orphan” in-text citations! Find out more about intext citation on the UWW Library’s APA in-text citation page.
Business sources are not standard APA citations. See UWW Library’s APA business
sources citation page.
Discussion
The discussion should be the largest part of your paper and include your argument,
research, and experiences (for example, through Service-Learning). Each main point of your
paper should start its own paragraph with a strong first sentence. Again, limit the use of “I” and
“you” in academic writing.
Remember to introduce quotations with who said it and/or why it’s important. Make sure
quotes fit seamlessly in your paper. Include short quotations (40 words or less) in-text with
quotation marks. Use ellipsis (…) when omitting sections from a quote and use four periods (….)
(i.e., an ellipsis plus the period) if omitting the end section of a quote.
4
This is a longer quote, which is 40 or more words. Indent the quote a half-inch from the
left margin and double-space it with no quotation marks. To get the right format, just
click on “Quote” in the Styles area on the Word frame above. In parentheses, include the
author’s last name, year, and page number at the end, but no period (Smith, 2017, p. 45)
If you include website sources, make sure they are trustworthy. Evaluate your sources
using the questions on this page. Check out our LibGuides by subject page – we have a guide for
your subject area, and many contain trustworthy free websites that you can use. Or search in
some of our introductory databases such as Academic Search Complete, CQ Researcher, ERIC
for education, Business Premium Collection for business, or other databases in which you can
easily search for popular sources such as newspapers and magazines.
Conclusion
The conclusion restates the thesis and summarizes the main arguments or points of the
article, so that your reader could just read the conclusion to generally understand the paper. What
is important to learn from reading your paper? If you know of areas in this topic that need further
study, mention them. After this paragraph, there is a page break that forces References onto its
own page: You will want to keep it there.
5
References
[More References examples for your assistance here]
American Psychological Association. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#.
Author(s) of essay or chapter. (year). Title of essay or chapter. In F. M. Lastname (Ed.), Book
title (pages of essay or chapter). Publisher. https://doi.org/10.xx.xxxxxxxxxx
Freud, S. (year). Article title. Name of Journal, volume(issue), pages.
https://doi.org/10.xx.xxxxxxxxxx
Pavlov, I., Jung, C., & Freud, S. (year of last update, month day). Webpage title. Source or
hosting webpage. https://www.someurl.com/full/address
Ramirez, A. T. (year). Book title. Publisher. https://doi.org/10.xx.xxxxxxxxxx
Skinner, B. F., & Ferster, C. B. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#. https://doi.org/10.xx.xxxxxxxxxx
Stein, D. J., Friedman, M. J., & Blanco, C. (Eds.). (year). Book title (edition, Vol. #). Publisher.
https://doi.org/10.xx.xxxxxxxxxx
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This Is Your Title: It Should Be Descriptive but Succinct
Your Name
Department of ABC, University of Wisconsin – Whitewater
ABC 101: Course Name
Professor (or Dr.) Firstname Lastname
Date
2
This Is Your Title: It Should Be Descriptive but Succinct
This is your introduction and thesis paragraph. The introduction should be about five or
six sentences and provide some background or context for your topic. Limit the use of “I” and
“you” in academic writing, though they are both used in this directions / template document.
When appropriate, include recent events relating to the topic. For example, if you are writing
about cyber warfare, you might mention Russia using cyber-attacks to influence the 2016 US
presidential election. Your thesis should be one sentence and outline the main points of the
paper. Readers should know from your thesis exactly what to expect from your paper. If you
need help writing a thesis, check out Kibin’s Thesis Generator for argumentative or compare and
contrast essays.
Literature Review or Background (This is a Level 1 Heading)
Summarize and quote the important research on this topic that has gone before you.
Define subject-specific vocabulary or related theory. Usually, you want to look at books for
background. You might want to use your textbook or an encyclopedia to find the names of
researchers or theories that are important to the topic, then, search for those names on UWW
Library’s homepage search tool, Research@UWW. Search Research@UWW for keywords of
your topic (example: cyber warfare or cyber attack) to find related articles and books. Need help?
Ask a Librarian.
This is a Level 2 Heading if Needed
Let’s talk about in-text citation. Anytime you summarize what someone else has said,
you must always include the author’s last name and year either in the text narration (see next
paragraph) or in parentheses at the end. Most in-text citations should look something like this,
with the period after the parentheses (Ramirez, 2017). If you include any direct quotes from
3
someone else, include the author’s last name, year, and page number in parentheses at the end.
“Here is an example” (Ramirez, 2017, p. 26). If a work has three or more authors, the in-text
citation includes only the first author’s last name and then “et al,” like this: (Stein et al., 2019).
If you would rather not have so many parentheses breaking up the flow of your text, you
can also work the in-text citation into what you are writing. For example, you can explain in your
narration how Pavlov et al. (2019, p. 5) are known for their research into classical conditioning
with animals, while Skinner & Ferster (1957) studied reinforcement of behavior in children.
The purpose of in-text citations is so your reader can find the correct source in your
References, so if you include any authors or titles in-text, they absolutely must match up with a
corresponding citation in your References. No “orphan” in-text citations! Find out more about intext citation on the UWW Library’s APA in-text citation page.
Business sources are not standard APA citations. See UWW Library’s APA business
sources citation page.
Discussion
The discussion should be the largest part of your paper and include your argument,
research, and experiences (for example, through Service-Learning). Each main point of your
paper should start its own paragraph with a strong first sentence. Again, limit the use of “I” and
“you” in academic writing.
Remember to introduce quotations with who said it and/or why it’s important. Make sure
quotes fit seamlessly in your paper. Include short quotations (40 words or less) in-text with
quotation marks. Use ellipsis (…) when omitting sections from a quote and use four periods (….)
(i.e., an ellipsis plus the period) if omitting the end section of a quote.
4
This is a longer quote, which is 40 or more words. Indent the quote a half-inch from the
left margin and double-space it with no quotation marks. To get the right format, just
click on “Quote” in the Styles area on the Word frame above. In parentheses, include the
author’s last name, year, and page number at the end, but no period (Smith, 2017, p. 45)
If you include website sources, make sure they are trustworthy. Evaluate your sources
using the questions on this page. Check out our LibGuides by subject page – we have a guide for
your subject area, and many contain trustworthy free websites that you can use. Or search in
some of our introductory databases such as Academic Search Complete, CQ Researcher, ERIC
for education, Business Premium Collection for business, or other databases in which you can
easily search for popular sources such as newspapers and magazines.
Conclusion
The conclusion restates the thesis and summarizes the main arguments or points of the
article, so that your reader could just read the conclusion to generally understand the paper. What
is important to learn from reading your paper? If you know of areas in this topic that need further
study, mention them. After this paragraph, there is a page break that forces References onto its
own page: You will want to keep it there.
5
References
[More References examples for your assistance here]
American Psychological Association. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#.
Author(s) of essay or chapter. (year). Title of essay or chapter. In F. M. Lastname (Ed.), Book
title (pages of essay or chapter). Publisher. https://doi.org/10.xx.xxxxxxxxxx
Freud, S. (year). Article title. Name of Journal, volume(issue), pages.
https://doi.org/10.xx.xxxxxxxxxx
Pavlov, I., Jung, C., & Freud, S. (year of last update, month day). Webpage title. Source or
hosting webpage. https://www.someurl.com/full/address
Ramirez, A. T. (year). Book title. Publisher. https://doi.org/10.xx.xxxxxxxxxx
Skinner, B. F., & Ferster, C. B. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#. https://doi.org/10.xx.xxxxxxxxxx
Stein, D. J., Friedman, M. J., & Blanco, C. (Eds.). (year). Book title (edition, Vol. #). Publisher.
https://doi.org/10.xx.xxxxxxxxxx
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