Final Project Phase II: Summary

Question 1A manager who believes in contingency-style leadership believes:Leadership is only necessary during a crisis.That leadership can be learned in terms of behaviors to do and not do.Leaders need to serve first and lead second.That no one leadership style is best, and that the appropriate style depends upon several factors.3 points Question 2Accountability is:The power to influence or command employees.The obligation one has to one’s boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks.The process of entrusting duties and related authority to subordinates.The ability to guide and influence the behavior of others.3 points Question 3Alan provides his employees with opportunities to influence and share in organizational decision making. What style of supervision is Alan following?Bureaucratic styleAutocratic styleGeneral styleParticipative style3 points Question 4One of the best tactics for a supervisor when introducing a change is to hide reasons for the change from the employees.TrueFalse3 points Question 5Henrietta, a supervisor at a hair salon, believes that by responding to the needs of her employees, they are able to be the best that they can be. This in turn makes her more effective at her job too. Henrietta is a proponent of which leadership principle?Transformational leadership principleServant leadership principleContingency leadership principleTransitional leadership principle3 points Question 6When delegating tasks a supervisor should:Maintain total control.Define limitations.Micro-manage the employee.All of the above.3 points Question 7Targeted job objectives that present a challenge but are achievable are referred to as:Strategic plansKey performance indicatorsStretch targetsOrganizational goals3 points Question 8Probably the most important factor in reducing employee resistance to change is:The relationship between the supervisor who is introducing the change and the employees.Having employees understand corporate culture.Not permitting affected employees to share in decision making about the change.Concealing the underlying reasons that surround the change.3 points Question 9Allison, an HR manager at I.E. Inc., closely monitors job performance, tardiness, absenteeism, and employee complaints among the staff as a way to gauge employee morale. Which method of assessing morale does she rely on most?InterviewingObservation and studyAttitude surveysJournal findings3 points Question 10At L.T. Manufacturing, a team was formed to tackle recent issues with products shipping on time. Members of the team come from different departments including production, design, distribution, and marketing. This team can best be described as which of these?Command groupCross-functional groupFriendship groupSpecial interest group3 points Question 11Once group members establish their roles and responsibilities and a shared understanding of the goal, they tend to move forward productively with the work. This occurs during the ________ stage of group development.formingstormingnormingadjourning3 points Question 12Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:Encourage Maddie to become involved in the company’s wellness program.Advise Maddie to take advantage of the federal Family and Medical Leave Act.Refer Maddie to the company’s employee assistance program.Remind Maddie of the importance of meeting company quotas.3 points Question 13Erik is very happy to be working on a strategic planning task force within his company. His primary reason for enjoying being part of the team is the sense of comraderie he gets when interacting with other members. Which reason for participating in a team is most important to Erik?Behavior guidelinesProtectionProblem solvingCompanionship and identification3 points Question 14State Line Inc.’s executive team meets every two weeks to discuss strategies and tactics to move the company forward. The group is made up of the company president and five vice presidents. The executive team is an example of which type of work group?Command groupCross-functional teamTask groupSpecial interest group3 points Question 15The marketing and branding team at Jesse’s work has been meeting for several months, and the group has been extremely productive. The group works together to make decisions and establish goals with little outside supervision, and it is ready to unveil a report and several new campaigns. Jesse’s group is most likely in which stage of the group development process?StormingNormingPerformingAdjourning3 points Question 16Which of the following statements about employee attitude surveys is CORRECT?Questionnaires must be filled out by employees in the privacy of their homes.Employees should be allowed to fill out a questionnaire on an anonymous basis.All questionnaires are of the free-form essay type.Tabulation and analysis of questionnaires is usually assigned to each department supervisor.3 points Question 17A company that establishes locations, manages production, and delivers services in more than one country and most often directs management policies and practices from one home country is referred to as a:Diversified corporationMultinational corporationTransnational corporationConglomerate corporation3 points Question 18At R.K. Industries, three electrical engineers have just been hired. One is a caucasian male, the second is a caucasian female, and a third is a black male. All hired at the entry level, each of the three employees earns the same hourly wage. This demonstrates the principle of:Pay disparityAffirmative actionEquitable actionComparable worth3 points Question 19Employers must provide _____ for employees of differing religious beliefs.reasonable accommodationsclearer expectationswhatever necessarynone of the above3 points Question 20Female supervisors tend to put _____ pressure on _____ employees.more; malemore; femalemore; youngermore; older3 points Question 21Supervisors normally should refer workforce compliance questions to a:Personal attorney.Human resource staff person.Colleague.Senior executive.3 points Question 22How do women and men compare in terms of work-life balance?Work-life balance is slightly more important for women than for menWork-life balance is equally important for men and womenWork-life balance is most important to women and least important to menWork-life balance is slightly more important for men than for women3 points Question 23In order to shatter the glass ceiling and bring more women and minorities into higher levels of management, which of the following is most essential?A TQM program.A mentoring program.A technical training program.Alcoholics Anonymous.3 points Question 24Wanda has observed many women at her company make it into middle management, but they never progress to top-management levels. At her company, the president and all four VPs are male. Which of the following is most likely taking place at Wanda’s place of work?Sexual stereotypingGlass ceiling phenomenonGlass wall phenomenonSexual harassment3 points Question 25_____ is giving preference to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.Equal Employment OpportunityDiscriminationReverse discrimination