Lead TimeFabricationLean ManufacturingProject2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?Certification is sought by any firm assuming they pay annual dues.2nd Party – where a customer audits its supplier3rd Party – where a qualified national or international standards/certifying agency serves as an auditor1st Party – where a firm audits itself against ISO standards3. Which of the following is ISO 14000 primarily concerned with?Quality managementTime managementContinuous improvement managementEnvironmental management4. Which is the one correct value stream principle?Look for efficiencies in the factory, office, physical, procedural, and technical operations.Eliminate waste that stops, slows down, or diverts the value stream.Concentrate on speeding up value-adding operations rather than removing waste.Keep the value stream moving at minimum velocity.5. What is the starting point in developing a capacity plan for a health care operation?Determining the effective capacity over timeEstimating design capacityForecasting patient demand for a reasonable length of timeDiscovery of the bottleneck operation6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?MRP (Material Requirements Plan)ERP (Enterprise Resource Planning)MPS (Master Production Schedule)WBS (Work Breakdown Structure)7.Which of the following is an element that addresses elimination of waste under lean production?Kanban production control systemProduction ahead of demandMinimized run timesGroup plant loading technology8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?Level elementsFuture elementsPast elementsCyclical elements9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:Reducing product quality during the assembly processDesigning products so they can be manufactured by a virtual factoryReducing equipment in the production processSimplification of the product by reducing the number of separate parts10. Which of the following is one of the principles of reengineering?Quality at the sourceDo not select suppliers on the basis of price alone.Have those who use the output of a process perform the process.Leverage high cost employees with lower cost employees.11. Which of the following is a characteristic that can be used to guide the design of service systems?Services are all similar.Services businesses are inherently entrepreneurial.Quality work means quality service.Services cannot be inventoried.12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?Risk hedgingForward lookingEfficientAgile13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T’s used to classify poka-yokes?TrustTeamworkTaskTime14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?The service package has the same legal protection available to manufactured goods.Manufacturing is far more capital intensive than services.The service process and service product can be developed independently.The service package is the major output of the development process.15. A project can be segmented into which of the following?EventsSub-jobsWork packagesSuccess markers16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?Statistical toolsDecision treesWork samplingGap analysis17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?Product designInoperable equipmentAn employeeA customer18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:Economies of shapeEconomies of sizeEconomies of scaleEconomies of scope19. According to the theory of constraints, which of the following financial measurements can be used to measure the firm’s ability to make money?Operating expensesDividendsSalesReturn on investment20. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?Continuous improvementControl chartingStandard deviationProject management21. Which of the following is usually included as an inventory holding cost?Order placingQuantity discountsBreakageTyping up an order22. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?BlockingStarvingStagingBuffering23. In a Gantt chart the vertical axis represents which of the following?TimeRevenueTasksCost24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:Redesign the process in order to mitigate the bottlenecks.Utilize SQC (statistical quality control).Introduce controls within the process.Slow down production rates until the process is in control.25. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?Flow timeBuild timeCycle timeRun time26. Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?An hour saved at a bottleneck operation does not increase the process flow.If you lose an hour at a bottleneck it is better than making scrap.Do not allow bottlenecks to govern the flow of the line.Utilization and activation of a resource are not the same.27. During the implementation of a project, which of the following should be the primary focus of a consulting firm?The correct project softwareApplication of the learning curve theoryTools and materials availabilityPeople management skills28. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?Gantt chartsPareto chartsTree chartsPedigree charts29. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?Inventory levels and economic conditionsMarket demand and subcontractor capacityCurrent physical capacity and current workforceCompetitor behavior and current workforce30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?10,00014,0006,000
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