MGMT 311 Week 3 DiscussionFor this Forum, you need to read Chapters 8 and 11 in the textbook.You must use at LEAST two key terms from our text if you would like to earn full-credit for your response to the discussion ques±on. Your answer should be supported by scholarly research. A²er reading this week’s material, answer the following ques±ons in the Forum (In 250 words or more):In chapter 11, we learned about several di³erent types of con´ict (refer to page 243 in the text).For this forum, I would like you to describe an interpersonal con´ict that you have experienced in your professional life.Please use the terms from the text to describe both the source and the outcome of the con´ict. A²er reading this chapter, would you have managed this con´ict in a di³erent way?Model Answer My responseConflict is the physical or psychological struggle associated with the perception of opposing orincompatible goals, desires, demands, wants, or needs (McLean, 2005). The word “conflict”produces a sense of anxiety for many people. A study done by the Global Human Capital Reportfound that the majority of employees (85%) have to deal with conflict to some degree and that29% do so “always” or “frequently.” Additionally, the same report states that, “The primary causes of workplace conflict are seen as personality clashes and warring egos (49%), followed by stress (34%) and heavy workloads (33%) (Global, 2008).” Any kind of conflict in the workplace can have significant consequences in the workplace such as wasted time, decreased customer satisfaction, reduced quality, higher stress, reduced collaboration, missed deadlines and even loss of employees. How we handle these challenges either has a positive or negative effect on the relationship with our coworkers. According to SHRM, some organizations repo…………………………………………………
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