Unit 2, Assignment 2: IT Process Improvement PaperOutcomes addressed in this activityAssignment Instructions:Every business has something they could be doing better, faster, and with less stress. Your task this week is toidentify one IT system at your internship location that could be improved upon. It might be something like aprocess for approving leave that is currently being done by manual forms but that could be converted to anelectronic process or new employee orientation, which would improve efficiency by making the trainingavailable in electronic format.Talk with your Internship Supervisor and others in the department you work in for ideas and suggestions. Whatwould be an improvement for their workflow, processes, equipment or customer service?Use the template provided in Doc Sharing to complete the IT process improvement paper. This paper willbecome part of your final report.Respond to the following:1. I have identified the following IT process improvement focus at my place of internship.Describe the problem or system that would benefit from a new advancement, renovation, oraugmentation. Include sufficient detail so that your instructor can really understand the scope of thisproject. It is a good idea to have your work supervisor involved in this project with you to help ensurethat you understand the problem clearly.2. The individuals who would benefit from the process improvement are the following:List the workers or the customer client base. You do not need to use names. Alternatively, you can listthem by position and describe their duties or customer profile. It is important to understand as much aspossible the full impact of the problem. By identifying all impacted people, you will be in a betterposition to provide a strong solution!Assignment 2 Grading RubricCourse: IT489 Unit: 2 Points: 100Copyright Kaplan University3. They would benefit from the improvement due to:Describe how worker performance or customer satisfaction could be improved with your suggestedproposal. For example, you might list the current workflow or system in place and how your suggestionwould be an improvement with increased productivity, more secure data archive, faster data transfer,etc.4. The key milestones identified to adopt the process improvement:List the key milestones or benchmarks necessary to implement your process improvement. What mainbenchmarks would be necessary to plan your suggested process upgrade? Consider listing anynecessary research topics, vendor contacts, installation, testing, and training components. At least 3–5milestones should be identified.5. Evaluation and validation of new system:What suggestions do you have to evaluate and validate your process improvement? How would youvalidate any gains resulting from the new system due to increased efficiencies, more secure dataarchives, complete disaster recovery plans, or increased customer base? Consider how you couldcompare the initial state to the improved status of your proposed system improvement.Directions for Submitting your AssignmentCompose your Assignment in the provided Microsoft Word template and save it as Username-IT489Assignment-Unit#.doc (Example: TAllen- IT489 Assignment 2 Unit 2.docx). Submit your file by selecting theUnit 2: Assignment 2 Dropbox by the end of Unit 2.Review the grading rubric below before beginning this activity.Assignment 2 Grading RubricCourse: IT489 Unit: 2 Points: 100Copyright Kaplan UniversityUnit 2, Assignment 2 grading rubric = 100 pointsAssignment Criteria PointsPossiblePointsEarned1. Identified the following IT process improvementfocus in sufficient detail.0–202. Described the co-workers or customers who wouldbenefit from the process improvement.0–203. Described how worker performance or customersatisfaction could be improved with your suggestedproposal.0–204. Identified 3–5 key milestones necessary to adopt theprocess improvement.0–205. Described the evaluation and validation of newsystem in sufficient detail.0–20Total (Sum of all points) 0–100Less deduction taken for spelling and grammar.Plagiarism is totally unacceptable.Adjusted Total Points
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