Problem Solving

Skill(s) Being Assessed: Problem Solving

Criteria for Success: In this assignment, you will:

· Construct a timeline that includes all key events, arranged in a logical order, and based on credible information from provided sources.

· Include information in the timeline that is accurate, objective and relevant to a workplace incident.

· Produce writing that is clear and well organized and applies appropriate SWS style. Writing contains accurate grammar, mechanics, and spelling.

What to submit/deliverables: A timeline of events based on the sources provided in the assignment.

What is the value of doing this assignment?

You are bombarded with information everyday, from news and social media, family and friends, instructors and peers at school, and from colleagues at work. This information is often unclear, misleading, or based on partial knowledge. You need to piece together incomplete information, or information from different sources (some credible, some less so, or that represent different perspectives) in order to solve problems and make sense of evidence.

In this assignment, you have the opportunity to practice your problem-solving skill working through information (some more or less credible) in order to piece together the events of an unfortunate workplace incident. This will give you the opportunity to practice your problem-solving skill by identifying and presenting clear and accurate information as the first step in the problem-solving process. You will use different sources of information as clues you must piece together, identify important questions to follow up on, and uncover connections that will allow you to reach evidence-based conclusions. Doing so will not only help you be successful in this course, but as you learn to use credible information to help solve problems in your personal and professional life.

This will lay the foundation for your second assignment where you will make (or decide against) disciplinary recommendations based on your findings.

Your goal for this assignment is to: Practice your problem-solving skill by analyzing different sources of information in order to create a timeline of events to help you piece together the details of a problem (a workplace event).

What you need to complete this assignment: To complete this assignment, you will need the following resources:

·  (a time-stamped transcript).

· .

Note: All of the resources above can be found on the Submit page in Week 3 of Blackboard.

Scenario:

A valuable piece of technology testing equipment went missing from your company after arriving in a shipment. The same day, a seemingly identical item was posted for sale on an internet auction site. Three employees were present within the 90-minute window that the item went missing.You are the director of Viewpoint, the company’s employee relations department. The Viewpoint Director position, a role in Human Resources, means that you are an advocate for all employees and that your primary responsibility is to relate employee concerns to leadership and provide guidance on situations involving employee discipline (as requested). The inventory manager has asked you to assist in this loss prevention case by constructing a timeline of events as the first step.

Steps to complete: In Week 3, complete and submit your assignment in BlackBoard using the following steps:

STEP 1: Review the transcripts of all three employees (Page 3.10 in the Webtext) and the security camera footage (Page 3.11).  Do not use any other sources. Space for note taking is provided in the Webtext. As you review the sources, use the provided space to take notes on the following:

· What information did you learn from each source?

· What do the sources agree on?

· What events definitely happened, and which likely happened?

· What conflicting information do you notice?

STEP 2: Determine the most relevant information needed to construct the best possible timeline based on the provided sources. What information you choose to include (and exclude) will be an important part of your timeline clarity and accuracy. Ensure information is placed properly in the chart.

STEP 3: Create a timeline based on the information you’ve determined most relevant. The timeline template is located on Page 3.12 in the Webtext. As you create your timeline, consider the following:

· Is the timeline easy to understand? Does it read clearly and in a logical order?

· Is the language and presentation appropriate for a professional audience? Consider grammar, choice of wording, and visual effectiveness.

STEP 4: Download your complete timeline from the webtext. Once downloaded, review the timeline for accuracy and completeness. Edit as needed.  Note: The timeline template provided in the webtext has a set number of blank areas for you to fill. If you decide there are fewer or a greater number of events than the spaces provided, you can add additional entries to your timeline after downloading the template.

STEP 5: Submit your timeline via Blackboard on the Submit page in Week 3.  Note: Your grade will be based on a combination of the information you choose to include, your timeline, and its clarity. Review the rubric on the assignment submission page.

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.

KEY TAKEAWAYS BEFORE ATTEMPTING THIS ASSIGNMENT

Problem solving is an important skill for success in any area of life. This essay will explore three key components of problem solving: identifying the root cause of a problem, developing strategies for effective problem solving, and implementing solutions to resolve problems. By understanding and utilizing these three core components, individuals can become more adept at problem solving.
Identifying the root cause of a problem is an essential part of problem-solving. According to JJ Rooney and LNV Heuvel in their 2004 article in Quality Progress, the key to finding the root cause of a problem is to ask “Why?” five times. This strategy looks to investigate the five levels of root causes in order to find the source of the problem. After the cause of the problem is identified, a solution can be found to fix it. The process of asking “Why?” five times can be difficult but it is necessary to ensure that the root cause is identified. If the problem is not fixed at the source, it will return and potentially cause more issues. Asking “Why?” five times is an effective way to identify the root cause of a problem and can help prevent further issues. Rooney and Heuvel suggest that a team of individuals should be formed in order to think of potential solutions while the root cause is being identified. This team should include individuals from different departments in order to get a holistic view of the problem and its potential solutions. By using this strategy, the root cause can be identified quickly and effectively so that a viable solution can be found.
In their study entitled “Advances in Child Development and Behavior”, Kuhn and Phelps (1982) explore the development of strategies for effective problem solving. This study is particularly relevant because it recognises the importance of problem solving in the lives of children. According to the authors, problem solving is an essential skill for children to be able to develop as it can help them to effectively navigate the world around them. The authors suggest that problem solving strategies can be developed through practice, trial and error, and a variety of activities. They also suggest that these activities should be tailored to a child’s age and individual learning style in order to be most effective. The authors also point out that teaching problem solving strategies to children is not only beneficial to them, but also to the adults in their lives. By teaching children the skills necessary to effectively solve problems, adults can help them to become more independent and better equipped to handle life’s challenges. Overall, Kuhn and Phelps’s (1982) study provides important insight into the development of problem solving strategies, and highlights the importance of teaching these skills to children.
The implementation of solutions to resolve problems is an important process that can ensure the success of any project. According to E Amalia, E Surya and E Syahputra in their 2017 article in the International Journal of Advance, effective problem resolution requires combining “identification and analysis of problems, and also planning, implementing and evaluating the solutions” (Amalia et al., 2017). By breaking down the process into these distinct steps, it is possible to determine the most effective solution and to ensure that it is being implemented effectively. Furthermore, the authors suggest that an effective problem-solving process must also consider the “social and environmental aspects of the issue” (Amalia et al., 2017). This means that the solutio
Problem solving is a vital skill that we use in our daily lives. In order to successfully solve complex problems, we must first understand the problem and what is causing it. We must also have the right tools and resources to be able to analyze the problem and come up with a reasonable solution. It is important to be flexible and think outside of the box while problem solving, as that may often be the key to success. Additionally, finding ways to prevent the problem from occurring in the future is also im
Work Cited
E Amalia., E Surya., E Syahputra.”The effectiveness of using problem based learning (PBL) in mathematics problem solving ability for junior high school students.”https://www.researchgate.net/profile/Edy-Surya-2/publication/318982082_THE_EFFECTIVENESS_OF_USING_PROBLEM-BASED_LEARNING_PBL_IN_MATHEMATICS_PROBLEM_SOLVING_ABILITY_FOR_JUNIOR_HIGH_SCHOOL_STUDENTS/links/598931e60f7e9b6c853a0048/THE-EFFECTIVENESS-OF-USING-PROBLEM-BASED-LEARNING-PBL-IN-MATHEMATICS-PROBLEM-SOLVING-ABILITY-FOR-JUNIOR-HIGH-SCHOOL-STUDENTS.pdf
D Kuhn.”The development of problem-solving strategies.”https://www.sciencedirect.com/science/article/pii/S0065240708603560
“Root cause analysis for beginners.”https://edisciplinas.usp.br/pluginfile.php/4603298/mod_resource/content/1/Quality%20progress%20Root_Cause.pdf
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