technology in human service delivery

1. The advantages to human servcies being available online are that it makes it more accessible to those who may not have time to spend all day waiting at a social service office for assistance. It also helps because some of them offer pre-screening and allow you to see if you qualify for the service in a short time frame once again circumventing the long waits in person or on the phone associated with social service departments. Disadvantages are that most things online are done without assistance from someone who knows what they’re doing so if you’re confused you will have to either email and wait up to 72 hours for a response or call and wait for hours on hold for help. There’s also only so much that can get done and most social services require a human to look over what you have filled out online and make a decision so it hasn’t cut the wait out of the process overall.

2. Technology has made it easier for people to access information, knowledge and resources that they need. It has also made it easier for people to share their ideas with others, which helps us all learn from one another and as a society. BUT. Technology can have a downside, particularly when it removes jobs, reduces local responsibility, ignores local relationships and produces worse outcomes. How many jobs do you think we have created over the past 10 years that have been switched to technology thus human workers?

3. I feel like there are more advantages than disadvantages to technology in human service delivery. One of the advantages is during covid, if a loved one was ill or in the hospital, in a nursing home, etc. their family members still had a way to contact them and see them. Video chats, text messages, phone calls. There’s also Life360 which is an app that you can keep track of family through and make sure they are okay at all times. One disadvantage though, is that with technology, comes hackers. Your personal information can be hacked and spread publicly if you aren’t super careful. Thankfully, most technology and applications make that super hard to do.

KEY TAKEAWAYS BEFORE ATTEMPTING THIS ASSIGNMENT

The introduction of technology into human service delivery has had a significant impact on how these services are accessed and used. This essay will examine the impact of technology on accessibility to human services, the pros and cons of adopting technology for human service delivery, and the ethical implications of automating human service delivery. By exploring these topics, this essay will provide a comprehensive overview of the effects of technology on human service delivery.
Recent advances in technology have drastically changed the way human services are accessed. According to MJ Al Shobaki et al., (2017), technology has improved access to services for a variety of domains such as healthcare, education, and finance. For example, telemedicine has allowed for easier access to medical care, while online courses have allowed for more accessible education. Additionally, technology has enabled the use of mobile banking, making financial services more accessible to those who do not have access to traditional banking services. Furthermore, technology has enabled the development of assistive technologies which have improved the access to services for individuals with disabilities. For instance, speech-to-text software has enabled those with hearing disabilities to interact with webpages, while text-to-speech applications have improved the access to information for those with visual impairments. Overall, technology has had a significant impact in making human services more accessible to a wider range of individuals.
The pros and cons of adopting technology for human service delivery have been discussed by EM Glaser in his 1981 publication “Knowledge”. On the one hand, adopting technology to deliver human services can result in improved accuracy, efficiency, and speed of services. For instance, patient records can be more easily and accurately stored in an electronic system, and customer service inquiries can be answered quickly and efficiently due to automated customer service software. In addition, technology can also be used to facilitate communication between providers and recipients of services, allowing for improved collaboration and access to services. On the other hand, there are also some potential drawbacks associated with the adoption of technology in human service delivery. For example, increased reliance on technology can lead to a lack of personal contact between service providers and recipients, resulting in a decline in the quality of services. Additionally, there may be issues related to privacy and security, as the use of digital technologies can potentially open up data to unauthorized access. Finally, the cost of implementing and maintaining the necessary technology can be a barrier for many organizations. Overall, there are both pros and cons associated with adopting technology for human service delivery. While there are potential benefits in terms of improved accuracy, efficiency, and speed, there are also some potential drawbacks in terms of privacy, security, and cost. Therefore, it is important to consider all the potential implications before making any decisions about the adoption of technology for human service delivery. (Glaser, 1981)
The ethical implications of automating human service delivery are far-reaching, and have been discussed by Andrews and Dowden (2007). Automation of this kind can have both positive and negative implications for those seeking services, as well as those providing them. On the positive side, automation can improve the efficiency of the delivery of services, potentially reducing waiting times and improving the overall experience of those receiving services. Automation can also reduce the amount of time spent on administrative tasks, allowing more time to be spent on providing direct services. Additionally, automation can reduce the risk of human error, and provide a more consistent standard of service. On the negative side, automation can lead to the displacement of human workers, and may reduce the level of personalised care that can be provided. Automation can also lead to increased surveillance, which can have a chilling effect on the relationship between those receiving services and those providing them. There is also the risk of automation being used to reinforce existing power structures, leading to increased inequality and a lack of access to services for marginalised groups. Overall, it is clear that the ethical implications of automating human service delivery are complex, and should be considered carefully.
Technology has enabled us to transform the way we deliver individualized human services and to reach and serve a much larger, more diverse population of recipients than was previously possible. From automated assessments to streamlined communication, technology has improved the efficacy and efficiency of human service delivery by reducing costs, eliminating duplication of effort, and enabling societies to better monitor and allocate resources to those who need them most. Consequently, investments in technology-based human service solutions provide valuable returns and should be seriously considered when discussing potential human service solutions.
Work Cited
SSA Naser.”Impact of electronic human resources management on the development of electronic educational services in the universities.”https://hal.science/hal-01500357/
DA Andrews.”The risk–need–responsivity model of assessment and human service in prevention and corrections: Crime-prevention jurisprudence.”https://www.utpjournals.press/doi/abs/10.3138/cjccj.49.4.439
“Durability of innovations in human service organizations: a case-study analysis.”https://journals.sagepub.com/doi/pdf/10.1177/1075547081
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