Describe and analyze an O.B. problem(s) and recommend an organizational plan for change and intervention

Course Project Phase II (MGT5430 Organizational Behavior)

· Points 150

· Submitting a file upload

Recap – Course Project:

An organizational development intervention is typically required when a problem, such as morale, behavior, or absenteeism, poses a threat to productivity and profitability.

You are an internal organizational consultant in an organization in which you are now employed, or in an organization in which you were recently employed. Describe and analyze an O.B. problem(s) and recommend an organizational plan for change and intervention, based on what you have learned from this course. Provide your rationale as to why you think your approach will help. This will require a practitioner analysis of the organizational problem of interest to you and an academic literature review of similar organization problems and interventions that you believe will be most beneficial in solving the problem. Also, provide an evaluation plan for the proposed intervention(s).

Key components of Phase II

1. Introduce your paper – Since the first paragraph or section of a document is assumed to be the introduction, “the heading ‘Introduction’ is not needed. Do not begin a paper with an ‘Introduction’ heading” (APA, 2020, p. 47). The first section heading after the introductory paragraph or section should be a Level 1 heading (APA, 2020, p. 47).

2. Needs Assessment Analysis – select and expand on the below:

· Direct observation

· Questionnaires

· Consultation with persons in key positions, and/or with specific knowledge

· Review of relevant literature

· Interviews

· Focus groups

· Assessments/surveys

· Records & report studies

· Work samples

3. Proposed Organization Behavior Interventions/plan must include:

· Goals and objections (Goals should be specific, measurable, attainable, realistic, and time-constrained).

· It should also state assumptions and constraints.

4. Required Resources (for the intervention)

5. Provide a summary projection of what you will address in Phase III

6. Not less than 5 references.

Course Project Phase II must be in APA format

Describe and analyze an O.B. problem(s) and recommend an organizational plan for change and intervention

Introduction

The purpose of this assignment is to describe and analyze an O.B. problem(s) and recommend an organizational plan for change and intervention.

Problem(s)

The problem(s) identified are:

  • The organization is experiencing a decline in productivity.
  • Employee morale has been declining for some time, and the issue is not being addressed by management.
  • Employees’ work-life balance is negatively impacted by the need to commute from home each day, as well as having an increased workload due to increased customer complaints about products or services that require repeat visits from customers who have not been satisfied with their experience with your company thus far.

How does this problem affect the organization?

The problem is that employees are not engaged in their work. As a result, they don’t perform as well and company profits suffer.

This problem affects the organization in three ways:

  • Employees are not engaged in their work because they’re not being challenged by it. They feel like they’re just going through the motions, so they don’t stay long or do their best work. When you don’t have people who care about what they’re doing, it’s harder for them to do good work—and even harder for employers because these employees won’t stick around if there’s no reason for them to stick around (or at least be happy).
  • Customers aren’t satisfied with the product or service provided by your company because of all the problems above! If customers aren’t happy with something you make/provide/sell/do…then why should anyone else want anything from your business? That leads us into our next point…

What are the consequences of this problem for employees, customers, and stakeholders?

Employees:

  • Frustration. Employees are frustrated by a lack of progress on the problem and by their inability to resolve it themselves. They may not feel empowered to make changes because they feel like their suggestions will be ignored or ridiculed by management. They may also experience low morale due to this frustration, which can lead them to leave the organization altogether.
  • Customers:
  • Frustration. Customers are frustrated with the lack of progress on this problem and its impact on their business operations, as well as other similar problems that have occurred in past months or years (e.g., increased wait times). The customer base could potentially switch over from using OBIA-based solutions such as ours if we cannot solve these issues quickly enough for them!

Recommendation for change and intervention

  • The problem:
  • The organization’s customers are complaining about the quality of its products and services. This has resulted in a decline in sales, which is affecting the company’s bottom line.
  • The consequences for employees and stakeholders:
  • Employees will be laid off if they don’t improve their performance or lose their jobs altogether due to declining revenues. Customers may also choose not to purchase from this company because they feel like it’s no longer up to par with other businesses’ products or services (i.e., “they don’t have time”)..

Describe and analyze an O.B. problem(s) and recommend an organizational plan for change and intervention

The purpose of this paper is to describe and analyze an organizational behavior problem (OB) and recommend an organizational plan for change and intervention.

The O.B. problem that we will be discussing is the tendency for managers to focus on short-term results at the expense of long term goals, while ignoring employee morale and satisfaction. The solution lies in improving communication between management and employees as well as creating incentives for better employee performance by instituting more effective reward systems within your company’s structure

Conclusion

The O.B. problem(s) we identified require immediate action by the organization to restore its reputation and performance. These problems can be solved by implementing targeted organizational change and intervention strategies. The first step in addressing this issue is identifying the root causes of the problem and then developing a plan of action that will address them effectively with the goal of improving customer satisfaction and employee morale within this department (or division).

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