Individual Assignment – Week 4 (5%)
Children’s Aid Society (CAS) is a non-profit organization that provides protective services to children up to 16 years of age. The organization’s mission is “To provide social services that protect children and strengthen family life.” Their values include: human dignity, the courage and integrity to take a stand, partnership & teamwork, cultural, racial & individual differences, and professional excellence. CAS has 360 volunteers and 660 employees currently serving thousands of children and their families.
You have been asked by the Director of Human Resources to create a situationally-based interview questionnaire, minimum 10 questions, that can be scored using a behaviorally-anchored rating scale using the following steps as a guide. You are also encouraged to use whatever resources believe are necessary to create a detailed interview questionnaire.
1. Using the job description for the Child Protection Worker created in your week 3 assignment and identify key knowledge, skills and abilities needed by applicants to be successful in this job.
2. For each key knowledge, skill and/or ability, create questions containing a hypothetical situation that someone in this job could encounter
3. Create a five-point rating scale for each question that will help you score candidate answers. Each rating-scale should be numbered from 1 – (poor), to 5 – (excellent) with examples of appropriate answers next to each number (see example below).
Below is a sample question related to the Child Protection Worker job description duty to “ Intervene with families to prevent situations of child neglect and abuse”
Q: You received a late-night phone call from a panicked 16-year-old child, who is from one of your client families, who says that she is scared because her parents are fighting. How would you go about dealing with this situation?
| Rating | Examples of Answers | Interviewer Comments |
| 5 – Excellent | Tell the child to call 911. Investigate the incident by going to the family residence, along with the police, to determine the facts and act in accordance with the relevant laws, and CAS procedures. | |
| 4 – Very Good | (Inserting an answer here is optional) | |
| 3 – Satisfactory | Call the police, tell the child to stay on the phone with you until the police arrive, and follow up with the family and the police the following morning. | |
| 2 – Unsatisfactory | (Inserting an answer here is optional) | |
| 1 – Poor | Ignore the report. |
Students may be asked to present the extent of their work in class. Presentations will not be graded, only the written submissions (unless otherwise noted).
Submit this document electronically via SLATE email before next class. Also note, as per School of Business guidelines, an assignment that is turned in late without approval by the instructor will receive a penalty of 10% per day. After three academic days any assignment not handed in will not be accepted.
In this article, I will be discussing the use of a situationally-based interview questionnaire, which is a minimum of 10 questions that can be scored using a behaviorally anchored rating scale. The purpose of this essay is to discuss the advantages and disadvantages of using such an interview questionnaire.
The first advantage to using a situationally-based interview questionnaire is that it provides an opportunity for candidates to display their skills in different situations, thereby giving employers insight into how they would perform in different roles. This type of interview question gives candidates the chance to demonstrate their adaptability and willingness to learn new skills as well as meet changing organizational needs (Henderson & O’Reilly, 2017). For example, one question could ask candidates how they would respond if asked to complete an online training module on managing conflict at work. Another example could be asking them how they would handle dealing with difficult customers at work or dealing with difficult colleagues at work (Henderson & O’Reilly, 2017). By doing so you are providing employers with information about whether your personality traits are suited for working in an environment where there may be conflict or disagreement between employees or customers/clients
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