BADM370 – Quality Management
Quality Training Manual for ABC Company
February 6, 2023
Dr Thomas Joseph
Table of Contents
I. Introduction 3
· History of quality management evolution 3
· Why quality 4
II. Role of Leadership 4
· Strategic impact and leadership roles 5
· Metrics performance 6
III. Quality Strategies and Tools 10
· Customer expectations 11
· Designing quality 11
· Defining metrics 12
· Mistake proofing 14
· Kaizen methods 14
· Six Sigma 15
IV. Quality Tactics in Supply Chain and Logistics 16
· Internal Customer 16
· External “vendor” Customer 17
V. References 19
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