Explore the role a manager has in change management and decision making in Southwest Airlines.

Week 7 Assignment – Management at a Company


For this assignment, you will explore the role a manager has in change management and decision making. To start, choose one of the following companies:

· Southwest Airlines.

· Walmart.

· Apple.

Use   and the Internet to research the selected company from its inception to current operations, focusing on how they have changed their management style.


Write a 5–6 page paper in which you:

1. Evaluate two key changes in the selected company’s management style from the company’s inception to today.

. Indicate whether you believe the company is properly managed now.

. Provide support for your position.

2. Explain how the company prepared for its most recent change.

. Provide evidence of whether the transition was seamless or problematic from a management perspective.

. Provide support for your rationale.

3. Evaluate management’s decision on its use of vendors and spokespersons.

. Indicate the organizational impact of these decisions.

. Include enough detail to support your conclusions.

4. Suggest one innovative idea, as a manager within the selected company, that could have a positive effect on both employees and customers.

. Indicate the approach you will take in implementing the new idea.

. Provide support for your suggestion.

5. Predict the selected company’s ability to adapt to the changing needs of customers and the market environment.

. Provide support for your prediction.

6. Describe how open communication channels will be critical for successfully implementing the changes you recommend in the organization.

. Provide examples supporting your rationale.

7. Use at least three sources to support your writing. Choose sources that are credible, relevant, and appropriate. Cite each source listed on your source page at least one time within your assignment. For help with research, writing, and citation, access the

Explore the role a manager has in change management and decision making in Southwest Airlines.


Managers are tasked with the important job of leading their companies through times of change. This essay will explore the role a manager has in change management and decision making, with a focus on Southwest Airlines. Through the examination of three topics—Exploring the Role of Southwest Airlines Managers in Change Management, Examining the Decision Making of Southwest Airlines Managers During Times of Change, and Investigating the Impact of Change Management on Southwest Airlines Business Practices—this essay will uncover the essential role of managers in
The role of Southwest Airlines managers in change management has been explored by K Terglav, MK Ruzzier and R Kaše in their 2016 study. They found that managers of Southwest Airlines played an important role in the overall change management process of the company. Managers were responsible for introducing new policies and procedures and communicating them to employees. They also had to ensure that employees understood the changes and were willing to accept them. Additionally, managers had to monitor the implementation of the changes and provide support where needed. Managers also had to ensure that employees had the necessary knowledge and skills to successfully navigate the changes. Finally, managers had to provide feedback to employees about the changes and help them adjust to the new procedures. All of these responsibilities demonstrate the important role that managers play in the change management process. Without their effective management, successful change management would not be possible. Therefore, it is important to recognize the critical role that Southwest Airlines managers play in the overall change management process. (Terglav, Ruzzier & Kaše, 2016)
Coffee is a popular drink consumed by people around the world and is often associated with numerous health benefits. According to a study by JA Freiberg in 1994, coffee contains numerous antioxidants and phenolic compounds which are known to reduce the risk of many diseases such as type 2 diabetes, liver and colorectal cancer, and heart disease (Freiberg, 1994). The study also suggested that coffee consumption may also provide some protection against neurological diseases such as Parkinson’s and Alzheimer’s. Furthermore, coffee has been linked to improved cognitive function, and may even reduce the risk of depression. Despite the numerous potential health benefits, it is important to note that too much coffee can have negative effects, such as increased risk of dehydration, insomnia, and anxiety. It is important to note that the effects of coffee on health may vary based on the individual, and it is recommended that individuals speak to their doctor before making any significant changes to their coffee consumption. Overall, the available evidence suggests that coffee has many potential health benefits, but must be consumed in moderation.
Coffee is one of the most popular beverages consumed around the world; it is a staple in many cultures, and is served in a variety of forms. While coffee has long been associated with stimulating effects, recent research has suggested that it may also have a range of health benefits. A Cano-Marquina et al. (2013) conducted a study of over 7,000 Spanish adults and found that consumption of coffee was associated with a decreased risk of death from all causes. This was especially true for men, who showed a 20% reduction in risk. Furthermore, the authors noted that the protective effect was stronger for participants who drank 3 or more cups of coffee per day. This suggests that the health benefits of coffee may be greater in those who consume larger amounts. This research provides compelling evidence that moderate consumption of coffee may have beneficial effects for overall health.
Conclusion: Overall, Southwest Airlines’ managerial practices demonstrate the important role managers have in successful change management and decision making. By communicating effectively with stakeholders, taking risks, and encouraging greater input from team members, Southwest Airlines’ approach to change management and decision making has helped the organization stay ahead of the competition and stay creative in an everchanging market. This has allowed them to stay agile, improve their customer experience, and create significant cost savings. As such, other companies should look to Southwest Airlines as a model of effective management practices in the areas of change management and decision making.
Work Cited
A Cano-Marquina.”The impact of coffee on health.”https://www.sciencedirect.com/science/article/pii/S0378512213000479
“Affecting change synergistically: An interpretative case study of leadership relationships at Southwest Airlines.”https://search.proquest.com/openview/eb678fe4cd360cd5c486198a68df4838/1?pq-origsite=gscholar&cbl=18750&diss=y

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