Learning Outcomes
1) Apply the fundamentals of Total Quality Management and various quality systems like ISO and its standards.
2) Evaluate various tools and techniques for Total Quality Management.
Assignment Objective
After completing this assignment, you will be able to apply the fundamentals of Total Quality Management and various quality systems like ISO and its standards. You will also be able to evaluate various tools and techniques for Total Quality Management.
Assignment Tasks
Case Study
Organisations everywhere are growing increasingly conscious of the competitive potential of quality. Quality has become an issue because standards are now contractually defined whereas previously, they were vague and unmonitored. Competition focusses not only on price but quality. In the present economic and political climate, even higher standards are demanded in the face of diminishing resources.
Despite widespread awareness of the importance of quality, many US companies still struggle to integrate quality into their management efforts. The quality movement has resulted in many successes, but also in many failures. When a quality initiative fails, it is generally because of poor management, not the soundness of principles. Even though skeptics will continue to criticise the value and impact of quality management, the principles of quality will remain the foundation of high-performance management systems. Quality will have to be everywhere, integrated into all aspects of a successful organisation. Quality professionals, meanwhile, “will need the business and functional skills in design, manufacturing and marketing to better contribute to their organization’s long-term success. Embracing quality at that level and to that degree is the only way to compete successfully in the digital age”.
MEC e-Library references:
K., S., Bhat, Total Quality Management, Global Media [online] available at https://ebookcentral.proquest.com/lib/mecoman-ebooks/detail.action?docID=3011272&query=Total+Quality+Management
With reference to the above context discuss the following with relevant references and justifications
1.Evaluate critically and discuss the dimensions of quality, with reference to the selected organization / companys quality systems by referring product /process / service or systems of the selected organization. Provide examples wherever it is relevant.
2.With reference to the selected company, with the help of Tree Diagram critically analyze and discuss the quality tree in the selected organization.
3.Evaluate and critically analyze with the help of relevant Illustrative Diagram / Process Map / Quality System Process Diagram / Functional relationship diagram, discuss the overall Quality Management Systems and various quality systems like ISO and its standards or any other quality implementations at the selected organization / company.
*** Words count = 1800 words.
*** In-Text Citations and References using Harvard style.
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