RC IT Professional Communicate with Colleagues & Navigate Workplace Situations Paper

It is important for you as an IT professional to communicate with colleagues and navigate workplace situations. Being able to understand the different behavioral styles of individual team members and develop strategic thinking skills will help you choose appropriate communication techniques and influence tactics to effectively work with them. It will also help you evaluate situations from different points of view and recommend effective strategies for decision-making.

For this task, you will use the scenario, the attached “Implementation Email,” and the “Implementation Meeting” video found in the Web Links section to analyze interpersonal dynamics, evaluate communication strategies, and develop a plan to lead a follow-up meeting.

SCENARIO –

You were recently hired as the implementation team lead for Seamus Company. After completing your orientation and onboarding period, you are assigned as the point of contact on a company-wide equipment upgrade project that has been delayed once already. Your supervisor, Kamal, who also serves as the committee chair of the project, is looking to you to get this project launched quickly and effectively. While there are over a dozen teams on your list to upgrade, you have proposed an initial, single-team rollout in order to pilot your implementation plan and resolve any unforeseen issues in that plan. You asked Kamal to select the best team for your pilot rollout. Kamal identified two potential teams and scheduled a meeting with the team managers and a data analyst to decide which team should be prioritized for the equipment upgrades. This is a critical decision that your team is waiting on in order to start planning. Unfortunately, you were unable to attend the meeting due to a last-minute conflict.

Since you are new to the organization, you have not yet built relationships with any of the people who attended the meeting. Kamal recorded the meeting and shared it, along with the meeting minutes, via email. You also see that Diego, the manager of Team A, requested time to meet with you one-on-one. While the project is behind schedule and you have only been assigned to this role for one week, you cannot move forward with planning until you know which team to prioritize in the rollout. Following the events of the initial meeting, you are tasked with analyzing the meeting and developing a meeting agenda for a follow-up meeting to facilitate an agreement on prioritizing one of the two teams.

REQUIREMENTS –

Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

Using the scenario, the attached “Implementation Email,” and the “Implementation Meeting” video found in the web links section, analyze the meeting that took place by doing the following:

A. Explain the outcomes of the meeting, including the following:

• how closely the meeting followed the meeting agenda

• the conflicts that emerged during the meeting

• how different individuals responded to conflicts that emerged during the meeting

B. Evaluate the effectiveness of communication strategies demonstrated in the meeting, including the following:

• how various communication strategies influenced meeting outcomes

• how some communication strategies hindered decision-making

C. Identify the informal leader of the meeting and analyze their approach to leadership, including the following:

• a leadership skill exhibited by the informal leader

• a justification of why you identified that particular informal leader

• how the informal leader maintains focus on the problem being discussed in the meeting

D. Explain the overall interpersonal dynamics of the team, including how each team member contributed to the meeting’s outcome.

E. Plan a follow-up meeting in response to Kamal’s email to facilitate agreement on prioritizing one of the two teams, including the following:

• a list of team members that should attend the meeting

• questions you will ask in the meeting

• goals and expectations for the meeting

• how you will facilitate the meeting and lead the team to a consensus

1. Justify each component of the given points from part E of your follow-up meeting plan.

F. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

G. Demonstrate professional communication in the content and presentation of your submission.