Answer the following questions for each post:
Please know there are three (3) different post that you will read and answer the below questions for each post.
1. Should the process identified actually be considered a “process”? That is, does it meet the definition of “a set of specified steps to accomplish a task”? Why or why not?
2. Do the user requirements listed support the selected process?
3. Are the user requirements clearly stated such that system testers will be able to ascertain whether or not the requirement has been implemented?
4. Provide an example of a rewritten user requirement that improves one of the existing user requirements in the information provided above.
Post 1: (5 sentences answering all above questions)
– Focusing on the as-is process of production in my previous job, there are a few changes that could benefit the organization. In my own experience of working in healthcare, I have noticed a major issue with the check-in process within many organizations. The practice I worked for, we averaged seeing 150 patients a day, when scheduled, which equates to 1 patient every 15 minutes for a 3-physician practice. The office space was small and would easily over crowd the waiting room, causing many patients to either wait in the hall way or in their cars. Upon arrival, many patients sign their name on a clipboard and wait to be called up by the receptionist. The receptionist then has information to verify, update or even take payments. With sizeable patient flow, this process slows down the rate of seeing patients, which caused for longer days than scheduled. If our last patient was scheduled at 4:45PM, we normally would be done seeing the by 6pm. I chose this process to focus on ways to improve the functional requirements. In order to improve the process, implementing an electronic check would greatly improve the flow by significantly decreasing check in time by 2 minutes per patient (Mosher, 2020).
The user requirements the system must perform would have to be uniform throughout the company. The system must provide unique patient identifiers. The system must collect insurance card information by scanning documentation. The system must place patient in chronological check in order. The system must list patient co-pay information. System must provide scheduled provider information.
Post 2 (5 sentences answering all above questions)
A requirement is a documented user need of what a specific system should be or do. It identifies a necessary attribute, capability, characteristic or quality a system must possess in order to provide value or utility to the user. Requirements must be actionable, measurable, testable and traceable to user needs and defined to a sufficient level to enable the next level of systems engineering (UMGC, 2021).
In one of my part-time positions, we had a rather painful travel request process. The company issued travel cards but not until the employee had been on board for at least 90 days. I had only been on board for 20 days before I needed to travel. To book travel, I had to contact the travel center, provide them my travel approval memo, and make arrangements with them on the phone or in person.
Here are the functional requirements I would have identified for an IT travel solution:
Another key feature, which may not in and of itself be a requirement is the ability to add and accrue membership or rewards points (TravelPerk, 2019). This allows employees, such as myself that travel frequently, to accrue points while completing their mission needs.
Post 3 – (5 sentences answering all above questions)
Being in the military there are multiples processes that could benefit from an IT system helping them to improve. The one that sticks out to me the most right now is the Child Development Center where my baby is watched during the day while I am at work. It currently runs on paper for everything. You get a slip at the end of the day that tells you when your baby when to the bathroom, when they had a bottle or ate, and when they slept. Because I currently breastfeed I like to go on my lunch break and feed her. I have to call every day to see when they gave her the last bottle so I know when to come. This to me, must get frustrating for the employees especially if the other babies are crying and they have to come and answer the phone for me. If they had an automated system that was attached to an app that the parents could see and get “real time” updates this would make it quicker and easier for them! I think they would benefit from Business Process Management (UMGC 2021). This could take their current process and automate it, which would make the providers work quicker and easier, and the parents be able to know what’s going on throughout the day.
The system requirements would be:
1. The system must be able to pull from the roster of children in attendance for the day.
2. The system must be able to offer different options for the childcare providers.
3. The system must be able to have an app linked to it.
4. The system must be able to be secured.
5. The system must be able to provide real time updates for parents
The requirements are just a minimum it could provide. They could also add their payment process to the app as well so parents could pay their childcare bill whenever instead of having to have it on their weekly/biweekly system or having to actually go in to pay their bill. Communication is an important (Blazenaite, 2012) in an organization and definitely important to a parent of a child.
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