SEU The Key Performance Indicators for Quality Assurance Essay
Description
All performance improvement programs should have a measurement component or Key Performance Indicators (KPIs) to ensure quality. These indicators are known by many names: metrics, measures, checks, or evaluations, but they all serve the same purpose: to evaluate the success or the failure of the performance management initiative. Select your current or previous employer, when addressing the requirements below:
- Explain the three levels of performance (i.e., system, process, job/performer) and then select a metric that would be suitable to use for each level.
- Include an example of what the metric is measuring and how it is used to interpret performance at each respective level.
- Explain what type of performance evaluation system you would use to evaluate a specific job position of your choice. Justify why you believe this is the right system to use.
- Based upon the selected system, what assessment method would you utilize? Justify why you believe that this is an effective assessment method.
- Choose a specific industry in Saudi Arabia and explain how your selected system and method are aligned or different from performance management practices in the industry you have chosen.
Your well-written paper should meet the following requirements:
- Be 4-6 pages in length, which does not include the title page, abstract, or required reference page, which are never a part of the content minimum requirements.
- Use Saudi Electronic University academic writing standards and APA style guidelines.
Unformatted Attachment Preview
1
This Is Your Title: It Should Be Descriptive but Succinct
Your Name
Department of ABC, University of Wisconsin – Whitewater
ABC 101: Course Name
Professor (or Dr.) Firstname Lastname
Date
2
This Is Your Title: It Should Be Descriptive but Succinct
This is your introduction and thesis paragraph. The introduction should be about five or
six sentences and provide some background or context for your topic. Limit the use of “I” and
“you” in academic writing, though they are both used in this directions / template document.
When appropriate, include recent events relating to the topic. For example, if you are writing
about cyber warfare, you might mention Russia using cyber-attacks to influence the 2016 US
presidential election. Your thesis should be one sentence and outline the main points of the
paper. Readers should know from your thesis exactly what to expect from your paper. If you
need help writing a thesis, check out Kibin’s Thesis Generator for argumentative or compare and
contrast essays.
Literature Review or Background (This is a Level 1 Heading)
Summarize and quote the important research on this topic that has gone before you.
Define subject-specific vocabulary or related theory. Usually, you want to look at books for
background. You might want to use your textbook or an encyclopedia to find the names of
researchers or theories that are important to the topic, then, search for those names on UWW
Library’s homepage search tool, Research@UWW. Search Research@UWW for keywords of
your topic (example: cyber warfare or cyber attack) to find related articles and books. Need help?
Ask a Librarian.
This is a Level 2 Heading if Needed
Let’s talk about in-text citation. Anytime you summarize what someone else has said,
you must always include the author’s last name and year either in the text narration (see next
paragraph) or in parentheses at the end. Most in-text citations should look something like this,
with the period after the parentheses (Ramirez, 2017). If you include any direct quotes from
3
someone else, include the author’s last name, year, and page number in parentheses at the end.
“Here is an example” (Ramirez, 2017, p. 26). If a work has three or more authors, the in-text
citation includes only the first author’s last name and then “et al,” like this: (Stein et al., 2019).
If you would rather not have so many parentheses breaking up the flow of your text, you
can also work the in-text citation into what you are writing. For example, you can explain in your
narration how Pavlov et al. (2019, p. 5) are known for their research into classical conditioning
with animals, while Skinner & Ferster (1957) studied reinforcement of behavior in children.
The purpose of in-text citations is so your reader can find the correct source in your
References, so if you include any authors or titles in-text, they absolutely must match up with a
corresponding citation in your References. No “orphan” in-text citations! Find out more about intext citation on the UWW Library’s APA in-text citation page.
Business sources are not standard APA citations. See UWW Library’s APA business
sources citation page.
Discussion
The discussion should be the largest part of your paper and include your argument,
research, and experiences (for example, through Service-Learning). Each main point of your
paper should start its own paragraph with a strong first sentence. Again, limit the use of “I” and
“you” in academic writing.
Remember to introduce quotations with who said it and/or why it’s important. Make sure
quotes fit seamlessly in your paper. Include short quotations (40 words or less) in-text with
quotation marks. Use ellipsis (…) when omitting sections from a quote and use four periods (….)
(i.e., an ellipsis plus the period) if omitting the end section of a quote.
4
This is a longer quote, which is 40 or more words. Indent the quote a half-inch from the
left margin and double-space it with no quotation marks. To get the right format, just
click on “Quote” in the Styles area on the Word frame above. In parentheses, include the
author’s last name, year, and page number at the end, but no period (Smith, 2017, p. 45)
If you include website sources, make sure they are trustworthy. Evaluate your sources
using the questions on this page. Check out our LibGuides by subject page – we have a guide for
your subject area, and many contain trustworthy free websites that you can use. Or search in
some of our introductory databases such as Academic Search Complete, CQ Researcher, ERIC
for education, Business Premium Collection for business, or other databases in which you can
easily search for popular sources such as newspapers and magazines.
Conclusion
The conclusion restates the thesis and summarizes the main arguments or points of the
article, so that your reader could just read the conclusion to generally understand the paper. What
is important to learn from reading your paper? If you know of areas in this topic that need further
study, mention them. After this paragraph, there is a page break that forces References onto its
own page: You will want to keep it there.
5
References
[More References examples for your assistance here]
American Psychological Association. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#.
Author(s) of essay or chapter. (year). Title of essay or chapter. In F. M. Lastname (Ed.), Book
title (pages of essay or chapter). Publisher. https://doi.org/10.xx.xxxxxxxxxx
Freud, S. (year). Article title. Name of Journal, volume(issue), pages.
https://doi.org/10.xx.xxxxxxxxxx
Pavlov, I., Jung, C., & Freud, S. (year of last update, month day). Webpage title. Source or
hosting webpage. https://www.someurl.com/full/address
Ramirez, A. T. (year). Book title. Publisher. https://doi.org/10.xx.xxxxxxxxxx
Skinner, B. F., & Ferster, C. B. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#. https://doi.org/10.xx.xxxxxxxxxx
Stein, D. J., Friedman, M. J., & Blanco, C. (Eds.). (year). Book title (edition, Vol. #). Publisher.
https://doi.org/10.xx.xxxxxxxxxx
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attachment
This Is Your Title: It Should Be Descriptive but Succinct
Your Name
Department of ABC, University of Wisconsin – Whitewater
ABC 101: Course Name
Professor (or Dr.) Firstname Lastname
Date
2
This Is Your Title: It Should Be Descriptive but Succinct
This is your introduction and thesis paragraph. The introduction should be about five or
six sentences and provide some background or context for your topic. Limit the use of “I” and
“you” in academic writing, though they are both used in this directions / template document.
When appropriate, include recent events relating to the topic. For example, if you are writing
about cyber warfare, you might mention Russia using cyber-attacks to influence the 2016 US
presidential election. Your thesis should be one sentence and outline the main points of the
paper. Readers should know from your thesis exactly what to expect from your paper. If you
need help writing a thesis, check out Kibin’s Thesis Generator for argumentative or compare and
contrast essays.
Literature Review or Background (This is a Level 1 Heading)
Summarize and quote the important research on this topic that has gone before you.
Define subject-specific vocabulary or related theory. Usually, you want to look at books for
background. You might want to use your textbook or an encyclopedia to find the names of
researchers or theories that are important to the topic, then, search for those names on UWW
Library’s homepage search tool, Research@UWW. Search Research@UWW for keywords of
your topic (example: cyber warfare or cyber attack) to find related articles and books. Need help?
Ask a Librarian.
This is a Level 2 Heading if Needed
Let’s talk about in-text citation. Anytime you summarize what someone else has said,
you must always include the author’s last name and year either in the text narration (see next
paragraph) or in parentheses at the end. Most in-text citations should look something like this,
with the period after the parentheses (Ramirez, 2017). If you include any direct quotes from
3
someone else, include the author’s last name, year, and page number in parentheses at the end.
“Here is an example” (Ramirez, 2017, p. 26). If a work has three or more authors, the in-text
citation includes only the first author’s last name and then “et al,” like this: (Stein et al., 2019).
If you would rather not have so many parentheses breaking up the flow of your text, you
can also work the in-text citation into what you are writing. For example, you can explain in your
narration how Pavlov et al. (2019, p. 5) are known for their research into classical conditioning
with animals, while Skinner & Ferster (1957) studied reinforcement of behavior in children.
The purpose of in-text citations is so your reader can find the correct source in your
References, so if you include any authors or titles in-text, they absolutely must match up with a
corresponding citation in your References. No “orphan” in-text citations! Find out more about intext citation on the UWW Library’s APA in-text citation page.
Business sources are not standard APA citations. See UWW Library’s APA business
sources citation page.
Discussion
The discussion should be the largest part of your paper and include your argument,
research, and experiences (for example, through Service-Learning). Each main point of your
paper should start its own paragraph with a strong first sentence. Again, limit the use of “I” and
“you” in academic writing.
Remember to introduce quotations with who said it and/or why it’s important. Make sure
quotes fit seamlessly in your paper. Include short quotations (40 words or less) in-text with
quotation marks. Use ellipsis (…) when omitting sections from a quote and use four periods (….)
(i.e., an ellipsis plus the period) if omitting the end section of a quote.
4
This is a longer quote, which is 40 or more words. Indent the quote a half-inch from the
left margin and double-space it with no quotation marks. To get the right format, just
click on “Quote” in the Styles area on the Word frame above. In parentheses, include the
author’s last name, year, and page number at the end, but no period (Smith, 2017, p. 45)
If you include website sources, make sure they are trustworthy. Evaluate your sources
using the questions on this page. Check out our LibGuides by subject page – we have a guide for
your subject area, and many contain trustworthy free websites that you can use. Or search in
some of our introductory databases such as Academic Search Complete, CQ Researcher, ERIC
for education, Business Premium Collection for business, or other databases in which you can
easily search for popular sources such as newspapers and magazines.
Conclusion
The conclusion restates the thesis and summarizes the main arguments or points of the
article, so that your reader could just read the conclusion to generally understand the paper. What
is important to learn from reading your paper? If you know of areas in this topic that need further
study, mention them. After this paragraph, there is a page break that forces References onto its
own page: You will want to keep it there.
5
References
[More References examples for your assistance here]
American Psychological Association. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#.
Author(s) of essay or chapter. (year). Title of essay or chapter. In F. M. Lastname (Ed.), Book
title (pages of essay or chapter). Publisher. https://doi.org/10.xx.xxxxxxxxxx
Freud, S. (year). Article title. Name of Journal, volume(issue), pages.
https://doi.org/10.xx.xxxxxxxxxx
Pavlov, I., Jung, C., & Freud, S. (year of last update, month day). Webpage title. Source or
hosting webpage. https://www.someurl.com/full/address
Ramirez, A. T. (year). Book title. Publisher. https://doi.org/10.xx.xxxxxxxxxx
Skinner, B. F., & Ferster, C. B. (year). Article title: Capital letter also for subtitle. Name of
Journal, volume#(issue#), pg#-pg#. https://doi.org/10.xx.xxxxxxxxxx
Stein, D. J., Friedman, M. J., & Blanco, C. (Eds.). (year). Book title (edition, Vol. #). Publisher.
https://doi.org/10.xx.xxxxxxxxxx
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