SEU Management Business Process Discussion

Description:

Business processes are important to communicate an organization’s best practices as they leverage themselves against competitors. Some benefits of business processes are that in the long-run gains may be realized in cost reduction, meeting customers’ expectations, and streamlining business operations. Business process management then focuses on workflow which may hinder good performance.

Address the following requirements:

Identify a business process for which there is not yet a workflow diagram, explain the situation, and devise a workflow to address the problem

Defend your workflow and identify any areas of concern that may hinder successful implementation and a proposed remedy to that concern.

Peer response:

Ghost Worker Checking Business ProcessThe business process I have identified is determining the presence and number of ghost workers in a large organization. Due to lack of proper oversight in large organizations, there tends to be a high possibility for ghost workers, which has a direct negative impact on production costs. Ghost workers are a result of corruption, improper record-keeping, typing errors, double entries, and unnecessary bureaucracy (Mbuh et al., 2020). In large organizations, there is a need for a process that determines the possibility of such mistakes and highlights them every time salaries are being rolled out, most presumably at the end of every month. The process begins with the organization’s digital employee register, which is updated continuously as members join or leave the organization. A computer system compares the data in the register to the daily employee clock-in data to analyze and determine whether there are any anomalies between the two sets of data. Employees who are on the register but have more than a week in absentia are highlighted. Those who are in the register but have not appeared for the whole month are also highlighted. The system then checks the highlighted information against members who are recorded as being on leave, sick, or suspended. The final information contains a list of possible ghost workers if any. The computer system will then forward this list to the Human Resources Department for further action.The ghost worker checking process makes use of both capital intensity and process flexibility. Capital intensity refers to the combination of both labor and equipment to complete the business process (Naytah & Alkazemi, 2018). This process uses a computer and the human resource manager to achieve completion. Process flexibility is concerned with whether the process is adjustable. The ghost worker checking process can be altered to include changes in the information as well as new algorithms and methods of checking the records. It can be described as a job shop because it deals with customized service, covers a wide variety of information, is slow, and full of complexities (Ramya et al., 2019). It is also a programmable automation and numerically controlled machine because it works using a program for comparing the information uses figures and number entries to achieve its target goals. Areas that may hinder the successful implementation of this process are failure to update the organization’s employee register and employees skipping the daily clock-in and clock-out process. The way to overcome these hindrances is to have the Human Resource department update the register every time before the checking process begins. As for the clocking process, employees should be informed that it is incumbent upon them to adhere to the regulations of the process at all times.