Quality Improvement in Mayo Clinic Health System Proposal

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Quality Improvement Proposal
Demara Wilson
Indiana Wesleyan University
2
Reflection
Team Leader: Name
My role in the group is the team facilitator. I will manage discussions about the project
during meetings. For example, I will initiate discussions by asking members to agree on various
project topics. Apart from the team leader and facilitator, other roles include timekeeper,
recorder, and other team members. The timekeeper will allocate and manage time consumed by
every team member. The recorder will capture ideas discussed in meetings and later present
those ideas to complete the project (Spath, 2018). Team members will participate in discussions
and present project deliverables. The team leader will divide the proposal into sections equal to
the total number of team members because each team member will submit a written portion of
the final project.
The selected healthcare system is the Mayo Clinic system. Mayo Clinic invests in
research, clinical practices, and education. Today, Mayo Clinic has three branches in Minnesota,
Florida, and Arizona. Besides, Mayo Clinic uses its website to share research findings with the
public and accepts appointments online. Mayo Clinic system is suitable for the final project
because it has room for quality improvements. Its mission is to improve the quality of care
through integrated health research, education, and medical practices. Its value is putting the
client’s health needs first. Therefore, Mayo Clinic should apply more effort to achieve its
mission by addressing global healthcare issues, including COVID-19. Also, Mayo Clinic’s
website is accessible worldwide, but its facilities are in the United States. Thus, it has the
opportunity to open more branches across the world.
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Reference
Spath, P. L. (2018). Introduction to healthcare quality management (3rd Ed.). Health
Administration Press.
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Quality Improvement
Demara Wilson
Indiana Wesleyan University
2
The selected quality improvement topic
Quality improvement involves a systematic method guided by evidence-based data to
enhance the safety and quality of healthcare services offered to patients. The selected quality
improvement topic is offering continuous training programs to healthcare workers to improve the
quality of care and patient safety (Comfere, Matulis, O’Horo, 2020). Training healthcare
workers as a quality improvement topic is to minimize the issue of hospital readmissions in the
healthcare organization. Hospital readmissions make the healthcare organization incur more
costs. It also leads to poor reputation, and this affects the market share and revenue of the
organization.
The disparate population of focus
The disparate population of focus is the patients who visit the healthcare organization.
They are the ones who are highly affected by the poor quality of healthcare services. A high
readmission rate is an indication that patient safety is at risk. Patients may also be required to
incur extra costs by seeking healthcare services elsewhere if they have not been treated well in
the healthcare organization (Comfere, Matulis, O’Horo, 2020). Training the healthcare workers
will lead to reduced medical errors and therefore improved quality of services offered to the
patients. It will also lead to improved patient outcomes and satisfaction.
Performance improvement model that the group will use to address the gaps in care
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The performance improvement model that the group will apply to address the gaps in
care is Rapid Improvement Model. It is a model that allows the group members to make a
change, test, and evaluate it (Swanwick and Vaux, 2020). If the change works, then it is
implemented. The group will introduce training programs. The group will then evaluate the
change by comparing the patient readmission rates before and after making the change. If the
readmission rates go down, the change will be implemented and adopted in the healthcare
organization.
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References
Comfere, N. I., Matulis III, J. C., & O’Horo, J. C. (2020). Quality improvement and healthcare:
The Mayo Clinic quality Academy experience. Journal of clinical tuberculosis and other
mycobacterial diseases, 20.
Swanwick, T., & Vaux, E. (Eds.). (2020). ABC of quality improvement in healthcare. John
Wiley & Sons.
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Quality Improvement Proposal
Demara Wilson
Indiana Wesleyan University
2
Reflection
As the group’s team leader, we are performing to meet our group and project deliverables.
Initially, I divided the proposal into subsections and assigned every group member a section to
take care of. What has impressed me the most is the willingness of every member of my group to
participate and contribute to the class discussions relating to our group weekly. The members
have had a share of challenges and conflicts in the storming stage, but every conflict was sorted.
Currently, I am leading a highly motivated group, and members are moving forward with some
sense of focus, purpose, and alignment. Therefore, my group’s current state is performing.
We selected offering continuous training programs to healthcare workers to improve
quality of care and patient care as our quality improvement topic. Provision of continuous
training programs is critical as it is critical in improving quality of care and patient safety, thus
reducing hospital readmissions and lowering healthcare costs. As we found in our discussions
this week, readmissions are detrimental to the healthcare organization’s reputation, affecting its
overall profitability. The disparate population, my group, focused on was the patients who visit
Mayo Clinic daily for treatment and checkups.
Lastly, addressing the gaps in healthcare administration plays a critical role in improving
performance. In the group, we discussed the rapid improvement model as our primary model to
address performance gaps. Our rationale for settling on this model was its ability to pursue
organizational improvement continuously. The clinic will improve its health administration
processes and patient outcomes by offering continuous training. For instance, our discussion
elucidates that medication errors would reduce with continuous training, and patient
readmissions due to errors would decline. Overall, continuous training at Mayo Clinic will
improve patient care and patient satisfaction (Comfere et al., 2020).
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Reference
Comfere, N. I., Matulis III, J. C., & O’Horo, J. C. (2020). Quality improvement and healthcare:
The Mayo Clinic quality Academy experience. Journal of clinical tuberculosis and other
mycobacterial diseases, 20.
Spath, P. (2018). Introduction to healthcare quality management. Chicago, IL: Health
Administration Press. 3rd edition.
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Project Reflection
Demara Wilson
Indiana Wesleyan University
2
Over the past few days, everything has been moving on smoothly. I have collectively
identified the training programs that are culturally sensitive to the healthcare workers. In
choosing the training programs, I considered several factors such as age, sex, gender, race, and
religion of my target audience. I did so to prevent unnecessary confusion that might jeopardize
my project. However, I am experiencing challenges in meeting some of the deadlines. In other
words, time management is a major problem inhibiting my progress. I have delayed in delivering
most of the deliverables. As a result, I will be forced to work extra time to meet the deadlines
(Picciotto, 2020).
Nevertheless, I am so happy that I am in the performing stage of the group development.
At this stage, I will work harder to ensure that I meet all deadlines. Currently, I am characterized
by traits such as independence, self-organization, and time management. I anticipate that the
project is going to adjourn properly. As we advance, I project that I will exhibit a high sense of
commitment to the project, have fun in the project, embrace creativity flexibility, and begin to
appreciate the essence of hard work and dedication (Hair & Sarstedt, 2021).
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References
Hair, J. F., & Sarstedt, M. (2021). Explanation plus prediction—The logical focus of project
management research. Project Management Journal, 52(4), 319-322.
https://doi.org/10.1177/8756972821999945
Picciotto, R. (2020). Towards a ‘New Project Management ‘movement? An international
development perspective. International Journal of Project Management, 38(8), 474-485.
https://doi.org/10.1016/j.ijproman.2019.08.002
HCA-440 Final Project Blueprint
You will complete a comprehensive final course quality improvement proposal, due the final
week of the course. In this hypothetical assignment, you will act as if you have been employed
as a healthcare quality management consultant to address the an area of quality deficiency
within the healthcare organization; identify where problems exist in alignment with the Agency of
Healthcare Research and Quality (AHRQ) National Quality Strategy, and produce a 10 to 15
page proposal outlining a successful pilot completed at the healthcare organization. The
following outline can be used to guide the proposal’s content.
1. Title of Improvement Project/Proposal
2. Executive Summary of proposal information
3. Overview of Healthcare Organization
a. Profit/Not-for-Profit
b. Affiliations, if any
c. Medical specialties
d. Special or unique services
e. Number staff
f. Number of patients
g. Gross revenues
4. Rationale for support with a disparate population
5. Alignment of AHRQ National Quality Strategy (including National Quality Strategy
priorities and levers) with organizational quality goals
6. Alignment of accreditation groups
7. A charter, using Exhibit 7.2 in Textbook: Chapter 7 Improvement Project Teams
8. Outcome of a pilot using a performance improvement model (PDSA, FOCUS PDSA,
Lean and other change tactics). Outlining components of each step in the performance
improvement model (including data and other tools).
9. Recommendation for spreading improvement to other areas of the healthcare system.
10. Recommendations for Monitoring and Sustaining Improvement

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