Discussion: Bureauwide Information System.
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The CIO of the FBI offered one explanation. He claimed that the FBI needed to change its culture. “If the Bureau is ever going to get the high‐tech analysis and surveillance tools it needs to. . . fi ght terrorism, we must move from a decentralized amalgam of 56 fi eld offi ces. . . to a seamlessly integrated global intelligence operation capable of sharing information and preventing crimes in real‐time.” He added that the Bureau personnel were also very distrustful of the technology, as well as others not only in other organizations but also within the FBI.
A former project manager at the FBI further explained, “They work under the idea that everything needs to be kept secret. But everything doesn ’ t have to be kept secret. To do this right, you have to share information.”
The VCF system has been shut down, but the CIO is working on a new approach. He is busy trying to win buy‐in from agents in the fi eld so that the next case management system will work. In addition, he is working to establish a portfolio management plan that will cover all of the FBI ’ s IT projects, even those begun in decentralized offi ces. His team has been designing an enterprise architecture that will lay out standards for a bureauwide information system. The Director of the FBI has helped too. He reorganized the governance of IT, taking its budget control away from the districts and giving total IT budget authority to the CIO.
The FBI is building a new case management system called Sentinel in four phases. The fi rst two phases have been de- ployed and, according to the Federal IT dashboard, the project is on schedule and on budget. The new system, according to the CIO, will include workfl ow, document management, record management, audit trails, access control, and single sign‐on. It will provide enhanced information sharing, search, and analysis capabilities to FBI agents and facilitate information sharing with members of the law enforcement and intelligence communities. To manage the expectations of the agents, the CIO plans to communicate often and signifi cantly increase the training program for the new system. The CIO commented, “We want to automate those things that are the most manually cumbersome for the agents so they can see that technology can actually enhance their productivity. That is how to change their attitudes.”
The FBI also has a billion‐dollar Next Generation Identifi cation (NGI) system with 52 million searchable facial images and 100 million individual fi ngerprint records as well as millions of palm prints, DNA samples, and iris scans. NGI can scan mug shots for a match and pick out suspects from a crowd scanned by a security camera or in a photograph on the Internet. The information can be exchanged with 18,000 law enforcement agencies 24 hours a day, 365 days a year. 33 When combined with Sentinel, NGI will further enhance the effectiveness of the FBI ’ s antiterror efforts.
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