Part 1:
Complete the INCA survey and develop a one-page reflection summarizing your ideas.
Part 2:
Select 3 critical incidents and analyze them. Frame your analyses of each incident using the dimensions from the INCA survey. Your analysis should contain at least three scholarly references that pertain directly to the incident. Your analysis should be complete and supported by the literature not an opinion.
Complete both parts in a formal written paper using APA format. Use headings to mark each part: Part 1 and Part 2. Use subheadings to indicate the discussion of each critical incident.
Include a chart or graph to support your written analysis. Just be sure to explain the information presented in the chart or graph.
This activity is designed to help you become aware of your own attitude towards cultural diversity. The dimensions of cultural competence measured by the INCA survey are:1) Tolerance of ambiguity, 2) Behavioral flexibility, 3) Communicative awareness, 4) Knowledge discovery, 5) Respect for Otherness, and 6) Empathy.
inca survey
Mr Parker, a department director of a company in Southern England, has traveled to China in order to conduct negotiations. He is welcomed by the Managing Director of the Chinese company. But Mr Parker is not satisfied with the way the negotiations are going…
For three days Mr Parker has been negotiating with Mr Li, Mr Wang’s department director. These negotiations have been quite difficult and tiring. So Mr Parker is looking forward to this meeting and wants to seize the opportunity to clarify a few issues face to face with the director of the company.
Parker: I am delighted to meet you.
Wang/Interpreter: (takes his business card and hands it over to Mr Parker) Here is Mr Wang’s business card.
Parker: (takes Mr Wang’s card and puts it in his pocket) And here is mine. (he hands Mr Wang his card)
Wang/Interpreter: (Wang reads the card very attentively) Oh, you have even got Chinese characters on your visiting card! That’s most kind of you. We have a saying in China: ‘When a friend has come from very far away, then that is a very joyful event.’ Mr Wang is therefore very glad to be able to welcome you here today.
Mr Parker, what would you like to drink? Tea or coffee?
Parker: Coffee please.
Wang/Interpreter: Mr Wang would like to know how you have spent the past few days in Shanghai. Have you been able to settle in and get used to the climate? Parker: Thank you for asking. I do have a few problems with my hotel. The air conditioning doesn’t really work, so I’ve caught a cold. And also there are … some problems with the negotiations with your company…
Wang/Interpreter: Mr Parker, if you should have any problems whatsoever, please let Mr Wang know. We will do our best.
Parker: Thank you very much.
Mr Parker is interrupted in his description of the problem:
Wang/Interpreter: Mr Parker, if you should have any problems whatsoever, please let Mr Wang know. We will do our best.
Wang/Interpreter: Mr Parker, are you married?
Parker: (slightly surprised) Yes.
Wang/Interpreter: Have you any children yet?
Parker: No, I don’t have any children yet … You know, with all this travelling I have to do … (forces a smile)
Wang/Interpreter: Mr Parker, Mr Wang has been reading your business card. And he has noticed that you are sales director, and you are still so very young. There is, as we say in China, a bright future lying ahead of you.
Therefore Mr Wang hopes that our … that the negotiations will take place on the basis of mutual trust and that they will be fruitful as a result of our joint efforts.
Parker: So do I. You know that our company has a high level of expertise in technological products. Since we are convinced that our Chinese partners will appreciate this, I hope that we will be able to conclude our negotiations successfully and soon.
Wang: (laughs)
Parker: What I would particularly like to know, Mr Wang, is how your company performs on delivery dates? Will you manage to keep to deadlines?
Wang/Interpreter: Oh, Mr Parker, there is your coffee. It is getting cold.
Parker: Thank you. (drinks) But what about the delivery dates?
Wang/Interpreter: You are welcome to discuss these questions tomorrow with Mr Li in more detail.
Wang/Interpreter: Mr Wang would like to know why you have not brought your wife with you this time?
Parker: Well, my wife is not all that interested in my business, and then she doesn’t really like long journeys.
Wang/Interpreter: Mr Wang thinks that is a pity, since Shanghai is a very nice city. There are many beautiful sights in the Shanghai area. So you really must bring your wife next time.
Parker: I will try to convince her. But that is going to be very difficult.
Wang/Interpreter: Mr Parker, have you had a chance to get to know the Chinese culture in more detail yet?
Parker: No, I’m afraid not. But I am not here on holiday. This is strictly a business visit.
Wang/Interpreter: Mr Parker
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