Students will work through the following steps:
• Step One
You are the commanding officer of your division. You notice that a personality conflict has arisen between your Lieutenant and Sergeant. Communication is being filtered to fit their individual agendas. This tension is diminishing the efficiency and effectiveness of your overall operation. The lack of cooperation is dividing loyalties under your command. Your task is to develop a clear, accurate, and brief problem statement that answers the following questions: 1-What is the problem? 2-How do you know there is a problem? 3-Where has the problem occurred? 4-When has the problem occurred? 5-Who is involved in or affected by the problem?
• Step Two
Identify the objective of the decision. In other words, what is to be accomplished by your decision?
• Step Three
Involves gathering data as to why the problem occurred. This requires you to go on a fact finding mission. On the internet you will find many examples of a “fishbone diagram.” Using the problem of Step One, develop a fishbone diagram.
• Step Four
Involves listing and evaluating alternatives. A decision is only as good as the best alternative. A method of evaluation is using a simple criteria matrix. You develop the criteria you will weight, and rate all alternatives. This is particularly effective when you are dealing with personnel issues, as it will help eliminate emotional bias.
• Step Five
From the data of your fishbone diagram, develop your alternatives and select your choice. Identify if your choice was to optimize or satisfice, and the reason why.
• Step Six
Implement the decision. Develop a plan of action, roles, and responsibilities. Put it into a table, grid or schedule.
• Step Seven
Gather feedback. Once the decision is made, feedback concerning the outcomes is vital to determine success or a missed opportunity. How would you solicit and assess feedback?
• Step Eight
Follow up and make an appraisal of actions taken. When results are not as anticipated, you may have to repeat the process and revise the solutions. What would you do differently?
Submission Format
Submit file, 5-8 pages.
Grade will be based on applying learned principles and/or including additional sources of information.
Just 5 pages 7-8 days
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